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Kaden15
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Solved!

How do I fix my SSD issue?

HP Recommended
OMEN by HP - 15-dc0030nr
Microsoft Windows 10 (64-bit)

Computer: 

OMEN by HP - 15-dc0030nr

BIOS version: F.12-03/23/2020

Age: about 2 years

Warranty: Expired May, 2020

When did my issue begin happening: Yesterday

No significant changes, no updates that I'm aware of.

I have tried: 

  • formatting my D drive (the problem SSD)
  • formatting my whole computer
  • updating the computer
  • checking the drives  with f2 diagnostic tools (no issues found)
  • running HP diagnostics, none found.
  • I tried updating BIOS but "there isn't enough disk space to update" - even though I just wiped my whole computer.

After a restart, D drive will spontaneously reappear.. I might be able to install a launcher, and even a game! But then, all of a sudden, it just vanishes from my file explorer - and when I try to run a program on that drive, nothing happens. 

Again, this just started yesterday - a quick onset. I don't know what else to try. 

1 ACCEPTED SOLUTION

Accepted Solutions
KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 4
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@Kaden15

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

This seems to be an SSD issue since the issue persists even after reinstalling Windows. 

 

I suggest you contact HP Support in your Region for Service Options

 


1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.


 

KrazyToad
I Am An HP Employee

View solution in original post

3 REPLIES 3
KrazyToad
HP Support Agent
HP Support Agent
22,580 22,567 1,357 1,374
Message 2 of 4
Flag Post
HP Recommended

@Kaden15

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

This seems to be an SSD issue since the issue persists even after reinstalling Windows. 

 

I suggest you contact HP Support in your Region for Service Options

 


1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.


 

KrazyToad
I Am An HP Employee

View solution in original post

Kaden15
Author
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Message 3 of 4
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I entered in all my information, however the page notifies me that I need to be signed in for other support options to be available, even though I am signed in. This might have to do with the fact that my warranty is expired

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KrazyToad
HP Support Agent
HP Support Agent
22,580 22,567 1,357 1,374
Message 4 of 4
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@Kaden15

 

I have sent you a Direct Number for HP Support

 

Please check your Inbox

 

Thank you

KrazyToad
I Am An HP Employee

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