Hp OMEN 15-dh0xxx have MUX switch and G-sync???

[HB12122]

HP omen 15t
i7 9th gen
16gb ram (2x8)
rtx 2060

144hz screen

before i purchase this laptop i ask customer support about this topics, and they say this laptop supports g-synx and have a MUX switch. The laptop arrived yesterday, and in the nvidia control panel theres no sign of g-sync and the intel graphic. why customer service lie about this things ? or is a mistake of my part? i need to do something to unlock this features? if not, ill refund this laptop and never trust in HP again.

[huey_placard]

Do not plan on having access to the UHD 630 integrated GPU.  You will not get it on this model.  The highest level GPU you can get on Omen laptop and still have access to iGPU is the GTX 1650.   An HP customer rep had told me that iGPU / Optimus was not available even on the GTX 1650 versions, but Photoray002 helped prove that wrong (look for recent posts).   I have a model with GTX 1660 ti and I can't use iGPU, so battery life suffers during casual use compared to having Optimus.  I'm not 100% sure if having access to the iGPU is part of what you're asking about.  

I'm guessing you do have G-sync though.  Likely one of the HP agents like Photoray002 will chime in here.  

[HB12122]

then, why they lying?

[huey_placard]

Well, first I need to qualify that I'm not an expert.  I have 15-Dc1054nr, which has a GTX 1660 ti, and it does not have Optimus and does not have any ability to enable the integrated GPU.   Is that what you mean by having a MUX, that allows you to switch from the 2060 to the iGPU ?      Note that although mine is brand new, it is still of the previous vintage design (has two pillars to the display panel) whereas yours is the newer?  (one pillar to the display panel).   But either way, I don't think it matters, they both have the limitation.  I've read somewhere that it's not possible to have a design that supports G-sync and Optimus, but I don't know if that's actually true.     I do know for certain there are non-HP laptops out there with the GTX 1660 that do support Optimus, but I don't know if those same laptops also have ability to support G-sync.  

[HB12122]

yes, MUX= Optimus; the ability to switch to the iGPU and the dGPU.I have the newer design. Too bad, i lke the laptop,but just for the fact they lied to me, im inclined to refund the laptop. still i dont test the battery life. how about you? is good the battery life?

[huey_placard]

Please also see this recent post where the OP was concerned about the poor battery life he was experiencing (around 1hr 43 minutes).

https://h30434.www3.hp.com/t5/Gaming-Notebooks/Battery-life/m-p/7336442#M23602

I haven't measured mine carefully yet, but I plan to.  I have been doing some comparisons against a unit with a GTX 1650 with the mux set to iGPU.   I hope to post some info on that in a few days, time permitting.  When I'm using mine with GTX 1660 ti for casual use / browsing, I feel like the battery charge goes down by 1% approximately every 1 to 2 minutes,  which is kind of a bummer.    The GTX 1650 unit set to iGPU seems to have fantastic battery life.   

Before you return the unit, can you try to find out if it's true that it's not possible to have one hardware design that is able to support G-Sync and support iGPU ?   I had read that somewhere.  If it's true, then you can decide which is more important to you, G-Sync or Optimus.  

As I was doing some measurements on power consumption, I found some things that were kind of interesting.  I found that simply having open the Omen Command Center added about 10W to the power consumption.  And within OCC if I go to the Network Booster window, the power consumption goes up even further.   So if you're running on battery, I'd suggest don't leave OCC open.

Also on the keyboard lighting, if you crank it up to max brightness it was adding about 7W.   If I lower it to a low level (which still looks fine to me) it was adding less than 1W, so I don't plan to set the keyboard lighting very high.   Also I have some measurements on screen brightness.  The effect wasn't as much as I expected but on battery I try to stay below 60%, usually 50%.  

When doing some benchmarking that stresses the GPU, I could really see how the GTX 1660 ti uses quite a lot more power than the GTX 1650 (which for me felt kind of satisfying for some reason).  The GTX 1660 was achieving a higher frame rate, of course, and the power consumption seemed to be largely affected by the frame rate achieved. 

[Photoray002]

SMH.  But I don't know that she lied to you, she probably just has no idea what she's doing. First tier help and sales are mostly made up of people off the street who aren't actual techs and have never actually built PCs before. They only know what someone there has trained them to do. HP manuals can also be confusing and actually wrong on some occasions.

Like @huey_placard  stated, the GTX 1650 cards do have Optimus available, but not higher up cards. Your RTX 2060 wont have Optimus. HP has always done this with all their gaming laptop lineup in the past also. I doubt any of the sales staff are aware of this.

I cross referenced everything I could find in the HP database available to me. There is NO mention of any G-sync enabled panels being used in the 15-dh0xxx lineup. Not the manual, the content database or the parts surfer lists. I haven't seen it mentioned in a few reviews I looked up either. Your models PDF info.

I see there is the word G-sync mentioned in the specs pages of some of the HP Store listings... example link. This would not mean G-sync panels are being installed, but that the card would work with an external G-sync monitor if one was actually connected. I believe you have to have an actual G-sync monitor connected and enabled before you get the option in the NVIDIA Control Panel. 

But I was a little confused with the wordage in the Parts Lists. Models with an RTX 2070/80 have a Gsync enabled mobo. The RTX 2060 and lower model numbers do not include the Gsync name. So I dont know if that means the RTX 2060 cannot use Gsync if connected to an external Gsync monitor or not.

As such, I have no idea why there are no units that offer a built in Gsync panel.

I just report what I can find. I am not an employee, just a volunteer.

[HB12122]

well, ill refund the laptop then. thank you for your help.

[huey_placard]

@HB12122, if you find a suitable replacement that has what you're looking for, I'd also be interested in knowing what it is if you don't mind.  

What I'm finding so far is there are definitely laptops out there that can support G-sync and Optimus, with the MUX that you described.  But so far I haven't found one in my price range. 

For me I don't actually care so much about G-sync because I was looking for a cheaper alternative to a workstation for 3D modeling etc..  So that opens up the possibilities quite a lot more because there are quite a few laptops that have the GTX 1660 ti that support Optimus (but no G-sync).  But the deals aren't as good anymore since Black Friday and Cyber week are over.  I wish I would have known then that Omen with GPU above GTX 1650 doesn't support Optimus, because I could have taken advantage of one of the other deals going on then.  And some of the alternatives have smaller batteries than the Omen.  I want the biggest battery possible.  In summary, I'm considering keeping my Omen with GTX 1660 ti and just living with the crappy battery life during casual use.   I like the build quality and keyboard.   By the way, be glad you have the newer design because the previous layout (like mine) has a poor choice for the Home key implementation (especially if you use the numeric keypad / the old layout loses the normal home key function).  

[HB12122]

well, right now the lenovo legion y740 is on offer, you should check the version with 1660 TI and 2060. This afternoon I was about to return my laptop, but while talking with the HP representative I had left a message to a youtuber I respect a lot for his knowledge(Bob of all trades), I told him about the problem I had, and he told me to keep the HP.

Here is why: the Y740 has optimus, but its battery leaves much to be desired. With nvidia optimus, its battery lasts at most 3 hours, without optimus and g-sync enabled,for two and a half hours. It has a HUGE charger, something that can bother you if you move in the day.

instead, the omen has a larger battery, and if you configure it, you can have more than 3 hours. Having no optimus, the GPU is directly connected to the screen, which gives you desktop options in the nvidia control panel and better performance. another thing is the wattage of the cpu and the gpu in the omen are higher than the y740.

omen CPU 80 cpu only-55w with the GPU on heavy load. the 2060 with 90w
y740 60w only using the CPU and 45w cpu and gpu together with heavy load. the 2060 with 80w

so I decided to keep the omen. Here I leave the videos of bob, they will serve you more than me because it talks about the models with the previous chassis. in my case they serve me because the new chassis improves temperatures.

https://www.youtube.com/watch?v=EloUckKqAKc&t=46s

https://www.youtube.com/watch?v=qIYRQV7E1P0&list=TLPQMTQxMjIwMTl8IbS0_7eKhg&index=1

https://www.youtube.com/watch?v=SBX3P7pov3M&t=222s