Hp Omen 15 DC1093TX BSOD: VIDEO DXGKRNL FATAL ERROR

[refizar]

System Information

• OS Name Microsoft Windows 11 Home Single Language
• Version 10.0.22631 Build 22631
• System Model OMEN by HP Laptop 15-dc1xxx
  
• System Type x64-based PC
  
• Product number - 7NM78PA#ACJ
• Serial No. - [Personal Information Removed]
• Processor Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz, 2592 Mhz, 6 Core(s), 12 Logical Processor(s)
  
• BIOS Version/Date AMI F.29, 12/12/2023
  
• SMBIOS Version 3.2
  
• Embedded Controller Version 21.17
  
• BIOS Mode UEFI

Problem faced

• BSOD: DRIVER POWER STATE FAILURE

• BSOD: VIDEO DXGKRNL FATAL ERROR

• Nvidia GPU: Error Code 43 in Device Manager, Device not connected + Device not working properly + Device won't show in Task Manager and Device Manager.

• If I restart my pc with a power plug, the GPU won't show. But I removed the power and restarted using the battery, and the GPU suddenly reappeared.
  
  
• The BSOD appears when I do any task where GPU power is required mostly such as gaming.

Solution Tried

• DDU uninstall drivers and fresh install Nvidia graphics drivers from both official Nvidia and Hp sites. Even tried older versions of GPU Drivers

• CMD: SCF Scan
• Using MSI Afterburner for under-clocking and under-volting.
• Windows reinstalling: Reset window 11, Install window 10, Fresh installed window 11

[Irfan_06]

Hi @refizar,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Laptop that has an error.

Here are some steps to help you troubleshoot and potentially resolve this issue:

Update Graphics Drivers:

• NVIDIA/AMD Graphics: If your laptop has a dedicated GPU, go to the NVIDIA or AMD website and download the latest drivers for your graphics card.
• Integrated Graphics: For Intel integrated graphics, visit the Intel website to get the latest driver.

Reinstall Graphics Drivers:

• Uninstall the current graphics driver via Device Manager. Right-click the Start menu, select "Device Manager," expand "Display adapters," right-click on your graphics card, and choose "Uninstall device." Check the option to delete the driver software if available.
• Restart your laptop and reinstall the latest driver you downloaded.

Check for Windows Updates:

• Ensure your operating system is up to date. Go to Settings > Update & Security > Windows Update, and check for updates.

Run Hardware Diagnostics:

• HP laptops often come with built-in diagnostic tools. Restart your laptop and press F2 to enter the HP PC Hardware Diagnostics menu. Run the full suite of tests to check for any hardware issues.

Check for Overheating:

• Overheating can cause GPU issues. Make sure your laptop’s cooling system is working properly. Clean any vents or fans if necessary.

Check System Files:

• Corrupted system files can cause BSOD errors. Run the System File Checker tool by opening Command Prompt as an administrator and typing sfc /scannow. This will check and repair any corrupted system files.

Check for Conflicting Software:

• Sometimes, third-party software can cause conflicts with graphics drivers. Boot into Safe Mode and see if the BSOD still occurs. If not, a recently installed program might be the culprit.

Perform a System Restore:

• If the issue started recently, you might be able to resolve it by restoring your system to a previous state. Go to Control Panel > System and Security > System > System Protection > System Restore.

If the issue still persists:

Please click on this link to perform a recovery on your Laptop.  (Take a backup of the data before performing a recovery)

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support

[refizar]

Hi, I have tried the above solutions and it did not solve the issue. It still keeps happening. If I disable or uninstall my GPU drivers completely my system remains stable and I am able to do light tasks such as web browsing.

I am sharing the minidump and another file I found after the latest BSOD, Please have a look if it helps pin point the error.
https://drive.google.com/drive/folders/1CSw6qY2R6V3b3Eqp8HWyN0ypq-ZmqT0z?usp=sharing

Also, I want to ask if the power supply [aka power adapter] or the internal power cable [aka the DC input jack 150W] could be causing this issue as not enough power is getting delivered to the GPU? 

[Irfan_06]

Hi @refizar,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support