Hp Omen 17 Laptop sometimes shuts off by itself

[FallenDemon]

Hello everyone, recently, especially in the last 2 days, I have been witnessing that the laptop suddenly shuts itself off in AutoCAD and certain games, sometimes I see that I am not at the computer, but when I return suddenly I see that it is turned off, what do you think the reason for this could be?

When I look at the event viewer it says something like this as an error.

: The attached controller (EC) did not respond within the specified timeout period. This may indicate an error in the EC hardware or firmware, or that the BIOS is accessing the EC incorrectly. You need to consult your computer manufacturer for an updated BIOS. In some cases, it may cause the computer to work incorrectly.

The source is seen as 'ACPI'.

[Max3Aj]

Hi @FallenDemon, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

Your OMEN 17 suddenly shutting off, especially during high-performance tasks like AutoCAD and gaming, along with the ACPI error in the Event Viewer, suggests a potential firmware (BIOS/EC) or hardware issue. Here’s what could be causing it and how to troubleshoot:

Possible Causes:

EC (Embedded Controller) Timeout:

• The EC manages power, thermal control, and battery operations. If it doesn't respond in time, the system may force shutdown.

BIOS/EC Firmware Issue:

• If there's a bug in the BIOS or EC firmware, it could cause communication problems leading to unexpected shutdowns.

Overheating (Thermal Throttling Shutdown):

• If CPU or GPU temps exceed safety limits, the laptop might force a shutdown to prevent damage.

Faulty Battery or Power Delivery Issue:

• The ACPI (Advanced Configuration and Power Interface) error suggests an issue with power management.

Windows or Driver Conflict:

• A recent update or driver issue might be interfering with power management.

Troubleshooting Steps:

1. Check & Update BIOS and EC Firmware

• Go to HP Support Page for your OMEN 17 and check for BIOS/EC firmware updates.
• If a new BIOS version is available, update it using HP’s BIOS update utility.

2. Monitor Temperature & Power Consumption

• Use HWMonitor or HWiNFO to check CPU & GPU temps while running AutoCAD or games.
• If CPU/GPU temps exceed 85-90°C, it might be an overheating issue.
• Solution: Repaste thermal paste, clean fans, or use a cooling pad.

[Max3Aj]

3. Reset EC (Embedded Controller)

• Power drain reset:
  1. Turn off the laptop.
  2. Unplug the charger and remove external devices.
  3. Hold the power button for 30 seconds.
  4. Plug the charger back in and restart.

4. Check Windows Updates & Drivers

• Reinstall Chipset & Power Management Drivers:
  • Go to HP Support Assistant or Device Manager → Update Intel Management Engine Interface (MEI).
  • Try rolling back any recently updated drivers if the issue started after an update.

5. Check Event Viewer & Reliability Monitor

• Open Event Viewer → Check for Critical Errors (Kernel-Power 41, ACPI, or Hardware errors).
• Open Reliability Monitor (Win + R → perfmon /rel) and check failure patterns.

6. Run Hardware Diagnostics

• Turn on the laptop and press F2 to enter HP UEFI Hardware Diagnostics.
• Run "System Test" → Extensive Test (includes battery, CPU, RAM, and SSD).

7. Test on Battery & Adapter Separately

• Try running AutoCAD or games only on battery (without charger) and then only on adapter (without battery) to check if it's power-related.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support 

[FallenDemon]

I formatted the computer due to these errors. It downloaded and installed all the drivers via Windows Update, but I did not encounter any problems such as system shutdown, blue screen and any system auto shutdown reboot after formatting as it was before formatting, only today it put the computer in standby mode once and after doing this, I looked at the event viewer and saw information that the computer was put into standby mode due to the thermal zone and I understood that it was caused by this. But for some reason after the format I did a stress test on RAM, SSD, CPU and GPU with OCCT software for 20-30 minutes and the computer continued to work normally. If there was a hardware problem, do you think there would be no problem during these tests? Can you comment. And BIOS latest version F12.A REV version installed CMOS BIOS reset a few times. But I have never done this after formatting, should I do it?

[Max3Aj]

Hi @FallenDemon, Thank you for your response. 

Since the sudden shutdowns stopped after formatting, it’s likely that the issue was caused by software, driver conflicts, or power management settings rather than hardware failure. However, the fact that your laptop entered standby mode due to the "thermal zone" suggests that overheating is still a potential issue.

Key Findings from Your Tests:

1. No more shutdowns after formatting → Likely a software/driver-related issue before.
2. Event Viewer shows thermal zone-induced standby → The system is still detecting high temperatures.
3. OCCT stress test (RAM, SSD, CPU, GPU) ran fine for 20-30 minutes → No immediate hardware failure detected.
4. Latest BIOS installed (F12.A) and CMOS reset performed before formatting.

Does This Mean No Hardware Issue?

• Since the stress test ran fine, it indicates that your CPU, GPU, RAM, and SSD are stable.
• However, a passing stress test doesn’t completely rule out a cooling issue, because:
  • OCCT stress tests might not always simulate real-world sustained heat load as effectively as gaming or CAD software.
  • The laptop still went into standby due to thermal protection.

Should You Reset CMOS Again?

• If you have not reset the CMOS after formatting, doing it once more won't hurt.
• It will clear any power/thermal settings that might still be causing unnecessary shutdowns or throttling.

Next Steps:

1. Check Temperatures Again

• Use HWMonitor, HWiNFO, or OMEN Gaming Hub while gaming or running AutoCAD.
• If CPU or GPU exceed 85-90°C, it could trigger standby mode.

2. Adjust Power & Cooling Settings

• Open Windows Power Options → Set to High Performance or Balanced.
• Go to Control Panel → Power Options → Advanced Power Settings:
  • Processor Power Management → Set Maximum Processor State to 99% (prevents Turbo Boost-induced overheating).
  • Cooling Policy → Ensure it’s set to Active.

3. Repaste Thermal Paste (If Temps Are High)

• If temps are still too high (above 90°C), consider reapplying thermal paste or cleaning fans.

4. Monitor Further & Only Reset CMOS if Needed

• If the laptop shuts down or enters standby again, reset CMOS.
• If no more issues occur, the formatting likely fixed it.
   

I hope this helps!

If my response resolves your issue, please click “Accepted Solution” to help others find the answer. Also, don’t forget to click the “Kudos/Thumbs Up” button to say thanks!

Take care and have a great day.

Max3Aj

HP Support

[FallenDemon]

I understand thank you for your message I will do CMOS Reset I have never done it after formatting again. I will do it, but I am curious about this. I continue to see error codes 13 and 15 in the event viewer from time to time, I think it gives me a warning about temperatures for some reason. But there is no problem on the system.

[Max3Aj]

Hey @FallenDemon, Thank you for your response. 
Resetting the CMOS after formatting is a good step to ensure all power and thermal settings are completely refreshed.

About Event Viewer Error Codes 13 & 15 (ACPI Thermal Warnings)

• These errors usually indicate that the system is detecting high temperatures, even if it's not shutting down.
• Error 13 & 15 (ACPI – Thermal Warnings) often appear when:
  • The thermal management system detects rising temps.
  • The EC (Embedded Controller) adjusts cooling (e.g., fan speeds or power limits).
  • The system logs temperature-related events as warnings, even if they don’t cause shutdowns.

Why Do These Errors Appear If the System Runs Fine?

• Windows logs every thermal event, even minor ones.
• If temperatures are momentarily high, the system logs a warning but doesn’t always take action unless temps cross shutdown thresholds.
• Sometimes, these logs persist even after fixing the issue (especially after a recent format).

Should You Be Concerned?

• If your laptop isn’t shutting down, throttling excessively, or overheating (staying below 85-90°C under load), you can ignore these errors.
• If shutdowns return or temperatures seem too high, further investigation may be needed.

What You Can Do:

Check Live Temps:

• Use HWMonitor or HWiNFO to track temperatures while gaming or using AutoCAD.
• If CPU/GPU exceed 90-95°C, you may need to clean fans or repaste thermal paste.

Improve Cooling:

• Enable Active Cooling in Windows power settings.
• Use a cooling pad to improve airflow.
• Make sure vents are not blocked.

Reinstall Intel Dynamic Tuning & OMEN Gaming Hub:

• These help manage power and fan curves.
• Update them via HP Support Assistant or OMEN Gaming Hub.

BIOS/EC Firmware Is Already Updated:

• Since you’re on the latest F12.A, you’re good on that front.

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support