Hp Omen Horizontal Scanlines Screen Help

[Chibiske06]

horizontal Scanlines (static ie.dont move)horizontal Scanlines (static ie.dont move)horizontal Scanlines (static ie.dont move)

I have a Hp Omen 16-b0080TX (Win 11) and after playing CsGo and watching random youtube stuff . Then my monitor made This vertical Scanlines.

I tried Uninstalling Monitor Drivers and Display Drivers then Restarting (still Didn't Work)

I tried System Restore to 3 Days ago (when i know, no problems and no new Installs or update happened) didn't work

I hooked it up to my TV via HDMI and no Scanlines on the TV.

updated Nvidia and System Drivers to latest (still didn't work)

Changed my Refresh rate (still didn't work)

please help.

[ub6424]

Hello @Chibiske06 

Sorry to hear that you are having problems ... I would like to help you.

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@Chibiske06 wrote:

...

I hooked it up to my TV via HDMI and no Scanlines on the TV.

In the simplest case, the internal display cable behind the screen is no longer seated correctly. It has come loose slightly.

Recommendation and solution

In your case: Service is required !
- The computer should be disassembled and checked.
- [Always recommended] Thermal paste for CPU GPU and bridges should be renewed
- [Always recommended] The function of the fan(s) must be checked

- The internal display cable that goes from motherboard to screen has to be checked or replaced

- The screen has to checked or replaced

- Short circuit test

- General cleaning ...

HP warranty valid -> Contact HP Support for service repair

HP warranty expired:

If you can't do that, you should have it serviced by a professional notebook (chip level) repair store.

Good luck

[Chibiske06]

thank you,

it's sunday here today, so ill contact hp support tomorrow and hear what they'll have to say.

can i open my laptop and disassemble/check it myself? or does that void warranty, i still have till may 2023.

if what you suggested that that display cable is just not seated correctly the it saved the time and trouble. (can you tell me the way to do that?)

[ub6424 · Accepted solution]

Hello @Chibiske06 

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@Chibiske06 wrote:

thank you,

it's sunday here today, so ill contact hp support tomorrow and hear what they'll have to say.

can i open my laptop and disassemble/check it myself? or does that void warranty, i still have till may 2023.

if what you suggested that that display cable is just not seated correctly the it saved the time and trouble. (can you tell me the way to do that?)

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Hello @Chibiske06 

Please make use of the warranty ! This should only be done by a HP technician !

Kind regards

[Chibiske06]

I got my laptop today from HP Service Center near me. And they told me that it is indeed a Display Issue (hardware).

The service is fast, they told me they only sent the request the other day and boom, display 2-1 days later. Thanks.

[ub6424]

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@Chibiske06 wrote:

I got my laptop today from HP Service Center near me. And they told me that it is indeed a Display Issue (hardware).

The service is fast, they told me they only sent the request the other day and boom, display 2-1 days later. Thanks.

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Hello @Chibiske06 

You're welcome !

Good luck