Hp Omen bsod Issue

[maliksagar1]

HI Guys I am facing blue screen issue and the error i am getting is Kernel Power 
Event Id- 41 
Task Category 63

I purchased this laptop last week and facing the issue since then.

Is there any proper resolution to this?

Even tried contacting hp support but none is replying on whatsapp.
Worst support ever

[Rachel571]

Hi @maliksagar1 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear about the BSOD issue with your HP Omen laptop. The "Kernel Power" error (Event ID 41) can be caused by various factors, including hardware issues, driver problems, or power settings. Here are some steps you can take to troubleshoot and potentially resolve the issue:

1. Check Power Supply and Connections

• Ensure that your laptop is plugged in and that the power adapter is working properly.
• If you're using the laptop with a battery, try removing it and running the laptop directly on AC power.

2. Update Drivers

• Make sure all your drivers, especially graphics and chipset drivers, are up to date:
  • Right-click on the Start button and select Device Manager.
  • Check for updates under Display adapters, Network adapters, and other relevant sections.

3. Windows Updates

• Ensure that your Windows is fully updated:
  • Go to Settings > Windows Update and check for updates.

4. Check Event Viewer

• Open the Event Viewer (right-click the Start button and select Event Viewer).
• Look for any critical errors or warnings around the time of the BSOD that could provide more insight into the cause.

5. Run Hardware Diagnostics

• HP laptops come with built-in diagnostics:
  • Restart your laptop and repeatedly press Esc during startup.
  • Select F2 for diagnostics and run the tests, especially on memory and hard drive.

6. Check Power Settings

• Go to Control Panel > Power Options and ensure you’re using the Balanced or HP Recommended plan.
• Click on Change plan settings and then Change advanced power settings. Look for settings related to sleep, hibernation, and hybrid sleep, and consider disabling them temporarily.

7. Disable Fast Startup

• Go to Control Panel > Power Options > Choose what the power buttons do.
• Click on Change settings that are currently unavailable and uncheck Turn on fast startup.

8. Check for Overheating

• Ensure that the laptop is not overheating, which can lead to sudden shutdowns and BSODs. Make sure the vents are clean and not blocked.

9. Reset BIOS to Default Settings

• Restart the laptop and enter BIOS (usually by pressing F10 during startup).
• Look for an option to reset to default settings, save changes, and exit.

10. Reinstall Windows

• If the issue persists, consider doing a clean install of Windows as a last resort. Make sure to back up your data first.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[maliksagar1]

I did all this and nothing works.

Can you please provide the status on this ticket

Hi, HP Case 5133339149, attended by Sysnet, is under observation till 06 Nov 24. For any query, contact 01161360534 or cet.support@sysnetglobal.com

[Rachel571]

Hi @maliksagar1,

I see the team has sent you an email, Please refer to the email for further action.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[maliksagar1]

I didn't see any email.
Infact I am the one who is sending emails and getting no replies.

Do you want me to share the screenshots?

[Rachel571]

Hi @maliksagar1 

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support