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Gocrodex
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3 1 0 0
Message 1 of 5
271
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Hp Pavilion 15-ec2000 Gaming Laptop graphics card switching at wrong time

HP Recommended
Microsoft Windows 10 (64-bit)

This gaming notebook also has Ryzen 7 5800H With Radeon 3.20 gh Graphics and Nvidia Geforce RTX 3050 ti.
At the very beginning, I had many problems for Amd and Windows duo. In windows update, there was a problem
loading one of Amd's oldest drivers and stopping, thanks to Amd, via Gmail. It was solved by guiding me,
but there is a problem right now and it's really annoying. During the game, it keeps switching between the
graphics card in the processor and the Nvidia and your game pleasure is completely sinking. It allows you
to get 5 fps for about 1 minute and this game has critical parts. Sometimes. In short, it doesn't work properly.
Even in a high-capacity game like ForzaHorizon4 (with full graphics settings in the game), it switches to the graphics
card inside AMD and runs the fan at the highest level for about 30 seconds, and finally switches back to nvidia and after
5 minutes the same thing happens again It's a strange level tilt thing. Of course, before I wrote this to you, I researched
and tried many ways, but it was never resolved. edi always makes the wrong choice and gives the load to AMD in the high quality
compelling game, and after crushing it for 30 seconds, it transfers it back to nvidia, so it's a ridiculous thing
and now it's about the computer itself.

4 REPLIES 4
ub6424
Level 9
4,003 3,985 221 375
Message 2 of 5
Flag Post
HP Recommended

Hello @Gocrodex 

 

I want to know what product number (p/n) your laptop is.

 

please open powershell console and send me output of the following command:

 

Get-WmiObject win32_computersystem | Select-Object SystemSKUNumber

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

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Gocrodex
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Message 3 of 5
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HP Recommended

Gocrodex_0-1656309261670.png

 

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ub6424
Level 9
4,003 3,985 221 375
Message 4 of 5
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HP Recommended

Hello @Gocrodex 

 

Maintenance and Service Guide (The most important documentation)

http://h10032.www1.hp.com/ctg/Manual/c06446633.pdf

 

! You cannot use the official Nvida or AMD drivers for your HP notebook !

! You must use the released and certified drivers from HP !

 

Important:

First create a windows restore point, before you start experimenting...

https://www.howtogeek.com/797227/how-to-create-a-system-restore-point-on-windows-10-or-windows-11/

 

(1) Uninstall OMEN Gaming Hub SDK Package !

 

(2) Remove all graphics drivers/artefacts with Display Driver Uninstaller DDU

https://www.guru3d.com/files-details/display-driver-uninstaller-download.html

 

(3) Shutdown ( No Power Sleep or Hibernate ) your notebook !

 

(4) Start and install the HP released and certified AMD or NVIDIA driver (choose what you have !)

AMD High-Definition Graphics Driver

27.20.15002.11002 Rev.A728.7 MBMay 7, 2021Download

or

NVIDIA Graphics Driver

27.21.14.6253 Rev.A829.8 MBJun 7, 2021Download

 

(5) Shutdown ( No Power Sleep or Hibernate ) your notebook !

 

(6) Start and install OMEN Gaming Hub SDK Package

OMEN Gaming Hub SDK Package

1.0.57 Rev.A48.3 MBMay 4, 2022Download

 

(7) Reboot and test again ...

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

1 person found this reply helpful
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ub6424
Level 9
4,003 3,985 221 375
Message 5 of 5
Flag Post
HP Recommended

Hello @Gocrodex 

 

Please report your results

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

Was this reply helpful? Yes No
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