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Charmed233
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Hp Pavilion gaming 15 cx0058wm comes on but black screen

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HP pavilion gaming 15cx0058wm
Microsoft Windows 10 (64-bit)

My computer comes on, but screen black. I hear it loads up. But dont come on. I have tried the hard reset, i have tried connecting it to another screen. Still nothing happens.

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Echo_Lake
HP Support Agent
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@Charmed233

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Did you make any changes to the settings of your PC prior to the issue?
  • When was the last time it worked fine?

While you respond to that, let's try to reseat the hard drive

Before you begin reseating the hard drive:

  • You might need a Phillips head screwdriver or similar tool.

  • Transfer the computer to a clear, flat, stable work surface over a non-carpeted floor.

  • HP strongly recommends using an anti-static wrist strap and a conductive foam pad when working on the computer.

WARNING: The edges of metal panels can cut skin. Be careful not to slide skin along any interior metal edge of the computer.
CAUTION: This product contains components that can be damaged by electrostatic discharge (ESD). To reduce the chance of ESD damage, work over a non-carpeted floor, use a static dissipative work surface (such as a conductive foam pad), and wear an ESD wrist strap connected to a grounded surface.
  1. Press and hold the Power button for 5 - 15 seconds to turn off the computer.

  2. Disconnect the power cable.

  3. If your notebook model features a removable battery, remove the battery.

  4. Disconnect and reconnect the internal hard drive. For instructions, see the Maintenance and Service Guide for your notebook model. Locate these in the User Guides section of your notebook product page on the HP Customer Support website.

  5. After connecting the hard drive and reassembling the computer, try to start the computer normally.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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