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HP Recommended
Hp Victus 15
Microsoft Windows 11

I found this issue on multiple threads, but I have not seen a solution that works. I have a HP Victus gaming laptop, and it recently developed this issue where it keeps restarting. I have tried a clean install of windows. I have tried a bios update. I even put a brand new hard drive in there and put a fresh install of windows on it And the issue still persist. The laptop will start and it will stay on for a few minutes and then it will just randomly restart. I noticed that this usually happens when the laptop is at idle. I have downloaded software to track the CPU temps and the CPU temp seems to be normal so at this point, I don’t know what to do. Please help.

1 REPLY 1
HP Recommended

@Chrisfini, Welcome to HP Support Community,

 

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

 

Wow, it looks like you have done pretty much everything. I suspect it to be a hardware issue. 

I request you to please run a hardware test on the system. I have shared a link below. Please perform the steps and let us know.

 

Link for the test: HP PCs - Testing for hardware failures | HP® Support

 

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

 

Take care and have a good day. 

 

If my response helped you or made things easier, I’d truly appreciate it if you could mark it as an Accepted Solution This not only helps others find the right fix faster but also spreads the support. 💙 And if you found my reply helpful, tapping "Yes" on "Was this reply helpful?" means the world- it ensures more people get the solution they need! 🌟 Your small action can make a big impact! 💪😊

 

Regards,

Garp_Senchau
I am an HP Employee

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