Hp laptop Powere on password

[Soconfused24]

Computer starts up to this black screen staying to enter my administrative password or power on password but I never created on for this laptop.

[Deep_World]

Hi @Soconfused24,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

Whether the laptop came pre-owned, refurbished.

In the meantime, here are a few steps you can try:

Power Reset – Disconnect the power adapter, remove the battery if it’s removable, then press and hold the power button for about 15 seconds. Reconnect the battery and adapter, and then power on.

BIOS Recovery – HP laptops have a BIOS recovery feature. Turn off the laptop, then press and hold Windows + B while pressing the power button for 2–3 seconds. Release the power button but continue holding Windows + B until the BIOS recovery screen appears. Follow the on-screen instructions if prompted.
 

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World

[Soconfused24]

My mom bought me the laptop but I’ve never set this type of password. I’ve tried to remove my battery, also I can’t get pass the power on password screen to access my bios system. I have an HP 15-ef1200.

[Deep_World]

Hi @Soconfused24,

Thanks for your response. 

Please note that HP does not set BIOS or power-on passwords on laptops prior to delivery. These passwords are configured by the user and are stored securely on the BIOS chip on the motherboard. HP does not keep a record of any user-set passwords.

Because the password is stored on the motherboard, there is no method to bypass or reset it without replacing the system board. In cases where a power-on password is forgotten or unknown, the only authorized solution is a replacement of the motherboard by an HP service provider.

Regards

Deep_World