Hp omen 16 not turning on

[Shahidfrr]

Hello i have a hp omen 16 2020 with Amd specifications Ryzen 75800h and rx6600m 

yesterday i cleaned my windows 11 cache along side my Gpu drives cache after that i had a windows update which i completed and shut off my pc next day with i booted it on and started a game it kept restarting and the battery would loose charge e.g it would go down from 70% to 50%  every time i launched any game and it restarted. it would also not charge and the battery would drain even with the charger plugged in now its dead and wont turn on no matter what i do it also wont give me any indication of life e.g the power port light wont turn on even with the charger. It was working properly  just yesterday 

and even with this problem arose i checked the battery health from both windows and the hp support system and it said that battery health was normal 

if anybody has any idea please comment i will highly appreciate it thank you 

[theresa397ayres]

Hello,

Thanks for providing detailed information — based on what you've described, it sounds like your HP Omen 16 (AMD Ryzen 7 5800H + RX 6600M) is suffering from a sudden and potentially serious power-related or motherboard-level failure.

Best Regard

Theresa

DGCustomerFirst