Hp omen continuous issues and replacements

[Bhavesh7267]

my hp omen xd0020ax is just 2 months old but from the beginning it's giving many issues and it already undergone battery and motherboard replacement one after other . Now it's saying no boot disk found  but  sometimes it's booting into windows .when I called support assistant they said they'll replace the part i.e SSD. But I don't think that this laptop will be 100% fixed because I am getting continuous replacements and It may be a manufactured defect . Is there any way so that I can get rid of all the issues .(Maybe replacement of the laptop)

[NonSequitur777]

@Bhavesh7267,

Welcome to our HP Community forum!

I am very sorry indeed to hear about the repeated issues with your HP OMEN 15-xd0020AX, especially given it's only two months old. From what you've described -multiple hardware replacements (battery, motherboard, and now SSD) -it's understandable to question whether the unit might be a lemon.

In my opinion, here's what you can do next:

1. Accept the SSD replacement first.
   HP's standard procedure is to attempt part replacement under warranty before considering a full-unit replacement. The "No boot device found" error is often caused by a failing or intermittently disconnected SSD, so replacing it may actually resolve the issue fully.

2. Request case escalation after repeated repairs.
   If problems persist after the SSD replacement, contact HP Support again and ask for a case escalation (to a higher-level case manager). Mention that the laptop has already undergone several major component replacements in just two months, which strongly suggests a possible manufacturing defect.

3. Replacement or "DOA" evaluation.
   Once a product has had multiple repair attempts without permanent resolution, HP can -at their discretion, as they call it, authorize a replacement unit or refund under warranty. This is evaluated case by case, but documentation of prior repairs helps a lot.

4. Keep all service records.
   Make sure you retain all job sheets, repair receipts, and email confirmations. These provide the history HP needs to support a replacement claim.

5. Consumer law in India.
   As a last resort, in case HP's escalation does not resolve your concern, you can reference the Consumer Protection Act, 2019 (India) -which allows for replacement or refund if a product is found repeatedly defective within warranty. Let's just say that usually HP responds proactively once such escalation is noted.

In short: let the SSD replacement proceed, but if the problem persists, request a case escalation citing repeated hardware failures within two months. HP typically handles such cases sympathetically once a pattern is established.

Kind Regards,

NonSequitur777

[Bhavesh7267]

Thank you for responding to my issue .They said the SSD part is ordered and will be available in 2 days .I will just check whether the issue resolved or not after the SSD replacement and can you please tell me what should I do if any other issue again appears other than SSD .suppose ram or something because I am not sure that I won't get any other issues again after this replacement  as this laptop undergone many replacements .

[NonSequitur777]

@Bhavesh7267,

Let's just see if the replacement part resolves your issue.

Once installed, see how it goes: give it a chance -just like I mentioned in my previous post.

If things don't work out, please return to this discussion.

Kind Regards,

NonSequitur777