Hp omen not turning on and charging led is off

[oKuxy]

i undervolted using omen command center (auto undervolt, I didn’t do it). I go back to my game and suddenly the pc turns off.

it’s not turning back on, no LED, nothing is turning on even charging port LED is off.

i did the basic steps that found like removing battery and draining the pc then try to turn it on but nothing seems to work.

i got a voltmeter, i inspected the AC adapter, at first it gave a reading but then i tested once again, it’s won’t read anything. Power cord to the adapter is good.

i even tried to test the battery with the voltmeter. And I wasn’t getting anything!!! Not sure if i tested the wrong pins, but i checked if pins that are red and the others that are black.

why would the PC turn iff immediately?? If it was the AC adapter.

i have finals next week and it decided to do this now! On a weekend!

[Nirvana_95]

Hi @oKuxy 

Welcome to the HP Support Community. Thanks for bringing this to our notice. We’d hate for you to be stuck with a product, which does not work.  

May I know if you have made any recent changes to your system?

Do you see any signs of power in your system?

I recommend you follow the below steps and check if it helps

Do you see a light at the place where the charger connects to the laptop? If yes then it indicates that the charger is all fine.

I recommend you perform the following steps to isolate the issue and arrive at a fix: 

• Remove the battery. If the battery is integrated and does not have a latch to release it then leave the battery inside the laptop.
• Disconnected AC adapter from the laptop.
• Press and hold the power button for 15 seconds.
• Reconnect the battery and plug the AC adapter.

If the laptop does not power on then please continue with the below steps:

• Disconnect the charger and remove the battery.
• Connect only the battery and check if the laptop powers on.
• Likewise, remove the battery out (if removal battery ) and connect only the charger, and check if that helps.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hello @oKuxy

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[Nirvana_95]

Hi @oKuxy 

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

Have a great day! 

Thanks!