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‎08-16-2022 08:52 AM

HP Recommended
Product: OMEN 16.1 inch Gaming Laptop PC 16-b0000 (33Z77AV)
Operating System: Microsoft Windows 11

Hp omen problem not responding randomly 

re installed app restarted computer no change 

 

please help  

Category:
1 person had the same question
4 REPLIES 4

‎08-16-2022 09:14 AM

HP Recommended

Hello @rowan11 

Sorry to hear that you are having problems ... I would like to help you.

I want the check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

- copy/paste to following key/values pairs:

 

OS Name

Version

System SKU ( equals HP product number (p/n) )

BIOS Version/Date


(2) Please report your results

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‎08-16-2022 09:27 AM

HP Recommended

hey 

details below 

 

 

OS Name   windows 11 

Version   10.0.22000

System SKU 50r87pa#ABG

BIOS Version/Date  ami f.30    19/03/22

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‎08-16-2022 09:41 AM

HP Recommended

I'm having the same issue, please help!

I have windows 10.

OMEN Gaming Hub will work if you turn off your internet.

Was this reply helpful? Yes No

‎08-16-2022 10:24 AM

HP Recommended

Hello @rowan11 

 

(1) Uninstall OMEN Gaming Hub SDK Package

(2) Reboot

(3) Install

OMEN Gaming Hub SDK Package

1.0.57 Rev.A48.3 MBMay 4, 2022Download

 

(4) Please report your results

Was this reply helpful? Yes No
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