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HP Recommended
Hp omen gaming labtop

Used multimeter to check that charging port on labtop is good and that charger is good. Both are good.  Wasn't charged for a long time has new battery but May be drained completely.  Only get flashing orange and white light on side when plug it in.

2 REPLIES 2
HP Recommended

Hi @Jrockgotthatroc, 

 

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing issues with you. orange and white light is flashing. 

 

I suggest that you Please try the following Troubleshoots steps. 

Step1

 

1.    Turn off the Unit.

2.    Disconnect the AC adapter.

3.    Remove any discs from the disc drive.

4.    Remove memory cards from the card reader slot.

5.    Disconnect all non-essential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

6.    Disconnect the AC adapter press and hold the power button for approximately 15 seconds.

7.    Reconnect the AC adapter, and then turn on the computer.

 

Step 2

Turn off the unit and please press and hold the Windows key + letter B key and the power button together for 30 seconds after 30 seconds, 1st release the power button but keep holding the Windows key and B key for ten more seconds and then release these two keys If done correctly, you will see the display flashing once. Please attempt it thrice as this step and restart the unit.

 

Step3

 

The unit has to be turned off, Press Win+ V while holding these two keys then Press the Power button, continue to hold all three keys for 30 seconds and then release the Power button first and then release these two keys Please attempt it thrice and then you may get a Pop-Up CMOS Check and it will restart the unit. 

Even if you don't get a Pop-up restart the unit manually after 3 attempts.

 

I hope this helps. 

Take care and have a good day. 

Gaya1239 – HP Support. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Take care and have a good day.
Gaya1239 – HP Support.
HP Recommended

Hi @Jrockgotthatroc, 

 

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

 

I would like to know if the resolution we provided worked for you.

 

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post.

 

Have a great day ahead!

Take care and have a good day.
Gaya1239 – HP Support.
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