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- Hp omen x2 laptop battery drain

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12-21-2019 04:35 PM
Hi there
I've got the omen X2 laptop but I've noticed the battery is draining when its shut down.
I've turned off fast boot and sleep and turned off the connected standby feature in the registry but it's still draining,any tips ?
I can charge it to full leave it for 3-4 days and it will discharged the next time I try to boot it,its brand new btw
12-24-2019 12:25 PM
@Acidburnsj00 Welcome to HP Community!
I understand that the Omen X2 laptop battery drains while shutdown.
You will need to Understand Lithium-Ion and Smart Battery Technology: Click here for details
Resetting the ACPI battery driver may take care of this. There will be a hard reset mixed in as well, so the two methods combined typically help a lot with battery issues.
1. Go to Start, search for Device Manager, and open this result.
2. Expand batteries.
3. Right-click on the ACPI option (usually the 2nd option) and select delete or uninstall. Follow the prompts.
4. Shut down the computer.
5. Disconnect the charger.
6. Remove the battery.
7. Hold down the power button for 1 minute.
8. Insert the battery only.
9. Attempt to turn the battery on.
If this had an impact, it should behave differently.
If not, press the power button and then tap the F2 key to invoke the startup menu.
Choose and click on the F10 key to invoke the BIOS.
Use the System Configuration tab. Disable USB Charging and press the F10 key to save the changes and boot into Windows.
Keep us posted,
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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!
12-31-2019 02:42 AM
I'd suggest you Contact HP in your region regarding this.
If you are having trouble navigating through the above options, please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.
Have a great day!
Asmita
I am an HP Employee