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Omtiesto
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Hp support assistance bios update failed

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Hp omen
Microsoft Windows 10 (64-bit)

So i tried to update my bios through HP Support Assistant and a message tells me that failed to update bios and then " this bios is not compatible with this device" . I mean the official hp support assistant told me there is update to my bios and downloaded it, why then its said it's not supported ?! 😕

My bios version is F19 which is too old i guess

My board number is: HP 825F

 

Any help will be appreciated 

Thank you!

3 REPLIES 3
Echo_Lake
HP Support Agent
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Message 2 of 4
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@Omtiesto

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

  • Did you check the HP website to find the updates of your choice?

If not, Click here to find and install the same. And if you have trouble updating the BIOS, Click here for instructions.

The reason it didn't get installed could be because there are no updates released for your device as it wasn't required,
 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Omtiesto
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thanks for the reply.

yes i checked the HP website to find the updates of my choice, unfortunately i did not find my laptop model, whatever i tried to search nothing found.

my model number is:

hp omen w100ne
hp 825f

serial number: 5CD6351KNF
im curious why my model number is not on the hp website

my hp support assistant always tell me there is update for my bios, but when i download it is said that this driver is not supported o my device. (im very sure my bios version is too old since i was never be able to update it since i bought my laptop
Thank you!

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Echo_Lake
HP Support Agent
HP Support Agent
21,987 21,946 975 1,013
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@Omtiesto
Thank you for posting back.

 

I appreciate your efforts to try and resolve the issue. I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed. 

 

While doing the recovery there is an option to back up your personal files. If you have not previously done one now is a good time. 


Restoring Files that were Backed Up Using HP Recovery Manager (Windows) You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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