Hp support assistant and battery

[Tahjae]

Firstly, my hp support assistant software was all fine then out of nowhere when I select the scan, it cannot analyze my system.

Secondly, My battery meter is out of wack. I installed a third party driver software to fix my audio and then it automatically gave some driver update for my battery. Now my battery dies quicker and  I when i plug in the charging adapter a box pops up saying some host file is missing. Please help me out to fix at least one of theses problems

[Jeet_singh]

@Tahjae,

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I see from your post that you are having issues with the HP support assistant and battery not functioning as suppose to on your HP notebook. Don't worry we'll work together to help you find a solution.

Don't worry I'll try to help you out.

Did you make any software or hardware changes to your PC?

Please provide the product number of your laptop to assist you better.

In this scenario, I would suggest here is to start off by uninstalling the HP Support assistant from your PC. 

In Windows, search for an open Uninstall a program.
On the Programs and Features window, select HP Support Assistant, then click Uninstall.
Click Yes on the Programs and Features screen to confirm you want to uninstall HP Support Assistant.
Restart your computer to complete the process.

Refer this article to install the latest version of HP support assistant.

Also, refer this article to further troubleshoot HP support assistant issues.

Alternatively, regarding the battery issue. 

Please follow the steps to uninstall Microsoft ACPI-Compliant Control from Device manager: 

Unplug the charge and use the laptop until the battery drains to 15%.

Turn off the laptop and turn it back on after 30mins.

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager,

Restart the computer and the issue should be fixed.

Also, Go through them all and let me know what you have determined is causing the issue. The first document has the most relevant troubleshooting if your battery appears to be not charging.

I would suggest please update the Bios and Chipset drivers on your PC from our HP support website, using this link: http://hp.com/drivers Select the country and language. Enter the product# and follow the on-screen instructions.

• Please calibrate and test the battery from this link: http://support.hp.com/in-en/document/c01297640
• Please manage and configure the windows 10 power plan from the same link.
• Please follow all the steps in the link.
• Please run battery diagnostics also from the same link to check if the battery is healthy.

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[Tahjae]

Thanks for the reply. My HP product number is 1KV90UA#ABA. My HP support assistant is now analyzing my system but it is not finding missing hp software and new drivers becuase my Hp command center sofware has been uninstalled and hp support assistant is not finding that it needs to be installed.

Secondly, I applied the battery steps that u suggested but anytime I plug in my AC adapter then a windows script host message with the message Can not find script file "C:\Users\Tahjae\Appdata\Roaming\QqrOF\dUcKf.vbs" pops ups.

[Jeet_singh]

@Tahjae,

After reviewing your post thoroughly, I see that you still seems to have some issues with the notebook. Don't worry as I have a few other steps which should help you resolve this issue.

I recommend you update the command center from Windows store and check whether it resolves the issue.

Here is how it is done.

1. Click the Windows Store icon in the system tray.
2. Search for OMEN Command Center.
3. Click Update. Wait while the program downloads and installs.
4. Click Play.

OMEN Command Center opens.

If you continue to face the issue, I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/in-en/document/c05387497

Alternatively, I would suggest here is to run a test on the battery from F2(Please remember to capture the failure ID for further assistance).

Please try these steps here and get back to us with the results as this will help me in further isolating the issue and helping to find a solution for your problem.

Keep me posted,

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[Tahjae]

My HP software solutions is now working properly and I now have the command center. However, I ran the hp hardware diagnostic and my battery checked out fine but every time i plug in my AC adapter the same script message pops up. And I think that same reason is why my boot up time has gotten so slow. I have an SSD and my boot times were less than 10 seconds, now they are 30+ seconds. Also, I got an error for my short drive self test. The error code was RSHV7K-8P299B-MFPURG-60TN13.

I am really contemplating if I should just reinstall windows 10 on my machine.

[Jeet_singh · Accepted solution]

@Tahjae,

It's great to have you back and your patience is greatly appreciated. 

I'm glad to hear that the steps suggested have helped to get the HP Support assistant and command center up and running. However, there seems to be an issue with the computer.

As you have mentioned you have tried to run the test on the computer which has failed with an error code, here's the details: RSHV7K-8P299B-MFPURG-60TN13

Here's what the ID represents: 303

Error Message: Hard Disk 1 Quick Test Failure

This clearly indicates a possible hardware failure with the notebook. 

I'm sending out a Private message with the information you need to get this sorted,

Please check your Private message icon on the upper right corner of your HP Forums profile 

Next, to your profile Name, you should see a little blue envelope, please click on it 

Keep me posted,

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.