• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Release a new bios update for the HP vectus 16 plz! The coms error 502 is killing me it freezes up my laptop and alot of other people are experiencing the same issue

HP Recommended

Hi wawi! 

 

I managed to downgrade the BIOS from F.24 to F.20 using HP Tool. I'm going to test it and let you know if the CMOS error will come up!!

 

!!!IF YOU WANT TO TRY DO IT AT YOUR OWN RISK!!!!

 

If you want to downgrade it, go to your driver page, locate BIOS, click on the "+", then "show all details", a new page will open up, there click on "version history" and download the version you want. I used the usb metod, because the simple installation via .exe gave me an error on "not enough free space on disk"

 

I choose F.20 because as said previously, F.21 is the version where everything started.

 

If you want, under "advanced settings" disable automatic updates. 

 

Windows Settings-Info-Advanced settings-Hardware-Device installation settings.

photo_2024-05-07_18-50-56.jpg

 

Let me know buddy! If HP cant't help us, we're going to fix it ourself!!! 😎

Riccardo
HP Recommended

Yo thank you I will downgrade the bios to f20 to test out thanks for the info I really appreciate it have nice day ✌🏾

HP Recommended

@Rieppi with “advanced settings” to disable bios from automatically updating you mean in the bios setup utility? 

HP Recommended

No, in the Windows settings

Riccardo
HP Recommended

I have windows home can disable bios automatic update in window home? 

HP Recommended

Yes, because the BIOS update is pushed via Windows Update. You can suspend for some time the automatic updates.

Riccardo
HP Recommended

Hi Wawi! 
Any news from your Victus? Is it working?

Riccardo
HP Recommended

Hi yeah laptop is working good I didn’t see the 502 error anymore I hope it stays that way I would not downgrade the bios to f20 because whe try do it when I click e exe file the windows screen start acting up,the aspect retio goes small and I don’t see the up pop window with the option to downgrade. But when tried downgrade the bios with f21bios it installion works flawlessly. And then to stop windows from updating the bios I go to device manager in there I go to firmware I expand it and then I right click to disable the device. I follow this video https://youtu.be/ImdIWr9ae-M?si=J_Wo4k53qUeRrM12 

HP Recommended

The downgrade via .exe doesn't work. You need to create a bootable USB

 

Riccardo
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.