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‎12-22-2025 12:41 AM

HP Recommended

Battery issue and keyboard issue

It's a dead on arrival laptop

1 REPLY 1

‎12-24-2025 12:33 PM

HP Recommended

Hi @Loki67,


Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.


Sorry for the inconvenience caused don’t worry let me help you.

Kinldy please confirm how was this conculded as DOA, please confirmed if you have performed any of the steps mentioned here: https://www.hp.com/us-en/shop/tech-takes/how-do-i-fix-laptop-that-wont-turn-on, if the device is powering on, and not staying on without the battery,please try the steps mentioned here: https://support.hp.com/sk-en/document/ish_2190971-1693222-16

 

And as for the keyboard, kindly check if an alternate keyboard works fine.

 

I hope this helps.


I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

 

Take care and have an amazing day ahead! 

Best regards,

Deep_World



 

I'm an HP Employee.


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