Hp victus keyboard problem

[ardagg54]

Hi everyone, I play Valorant CS and during gameplay, the W and S keys either don't work at all or flicker for 5-10 seconds. What kind of problem is this? Would you recommend sending it in for warranty repair?

[Deep_World]

Hi @ardagg54,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

Based on your description, this issue could be caused by one of the following:

1. Software or Driver Conflicts: Sometimes, keyboard drivers or system updates may affect key responsiveness, especially during high-performance tasks like gaming.
2. Keyboard Hardware Issue: There may be a problem with the physical keyboard, such as a loose connection or a manufacturing defect.
3. Game-Specific Input Issues: Certain games may occasionally conflict with key inputs due to software settings or third-party overlays.

Recommended  troubleshooting steps:

1. Update Drivers: Make sure your keyboard and chipset drivers are up to date via HP Support Assistant or the HP website.
2. Test Outside the Game: Open a text editor (Notepad, Word) and press the W and S keys repeatedly to see if the issue persists. If it does, this points more toward a hardware problem.
3. Check for Software Conflicts: Close unnecessary background applications or overlays that may interfere with keyboard input.

If the issue continues after performing these steps, it may indicate a hardware defect, and we recommend contacting HP warranty support for a repair or replacement

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World