Hp victus unexpected shutdown and bootup issue

[Darkknight1614]

I bought a victus laptop about 7 months ago it was working fine till tha last month but in past few weeks a issue has been there that during the use of laptop in battery the laptop suddenly goes off and won't turn on for a minute or two and then it starts

sometimes during bootup the screen and Power buttons turn on for sometime and goes off then goes off and same dosent turns on for some time a month has been passed with this issue

[Nal_NR]

Hi @Darkknight1614,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand how concerning it must be to have your laptop shut down unexpectedly, especially when it’s still fairly new. Let’s explore what might be causing this and work towards a solution.

• Have you noticed any pattern, such as the laptop shutting down only at a specific battery percentage or during high-performance tasks?
• Does the issue occur when the laptop is plugged into power, or is it only happening on battery?
• Have you observed any overheating or unusual fan activity before the shutdown occurs?

Let's try these steps. 

Check Battery Health:

• On Windows, open Command Prompt and type powercfg /batteryreport. Review the report for signs of battery degradation.

Update BIOS and Drivers:

• Visit the HP support website and ensure your BIOS and all drivers, particularly chipset and power management drivers, are up to date.

Run HP Diagnostics:

• Restart your laptop and press Esc repeatedly, then select System Diagnostics. Run a full hardware test, including the battery and system board.

Test with Direct Power:

• Use the laptop while plugged in to see if the issue persists. If the problem doesn’t occur, it may indicate a battery or power management issue.

Reset Power Settings:

• Go to Control Panel > Power Options and restore default power settings. You can also try creating a new power plan to see if it resolves the issue.

If the issue continues, it might be a hardware fault, and I’d recommend contacting HP support for warranty service.

Hope this helps! Keep me posted for further assistance

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