Hyper-v bsod occurs after powering on and rebooting the system

[OmiPlayGame]

I have a problem after enabling Hyper-v. If I restart the system after enabling, bsod appears after booting. The only cure is to disable hyper-v as it was before

+ Installed the latest update that is in windows 11
+ Installed the latest bios update
+ Hyper-V is "enabled" in the bios
+ In task manager, "Vitrualization: Enabled"

[Nal_NR]

Hi @OmiPlayGame,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I'm sorry to hear you're experiencing a BSOD issue after enabling Hyper-V on your HP Pavilion Gaming 15-ec1007ua. This can be quite frustrating, especially when you're trying to use virtualization features. Let's dive into the problem and troubleshoot it together.

• Have you checked the specific BSOD error code or message? Common ones like IRQL_NOT_LESS_OR_EQUAL or SYSTEM_SERVICE_EXCEPTION can help pinpoint the issue.
• Are you running any third-party virtualization software, such as VMware or VirtualBox, alongside Hyper-V? Conflicts between these can cause problems.
• Did you make any changes to system configurations, such as enabling Secure Boot or modifying RAM allocation for virtualization?
   

Let's try these steps. 

Disable Conflicting Virtualization Software

• Ensure no third-party virtualization tools like VMware Workstation or Oracle VirtualBox are installed, as they can conflict with Hyper-V. If they are installed, try uninstalling them and then restarting the system with Hyper-V enabled.

Check for Driver Compatibility

• Outdated or incompatible drivers can cause BSODs when Hyper-V is enabled. Update all your drivers, especially for the chipset, GPU, and network adapter:
  • Use the HP Support Assistant or download drivers directly from the HP website for your model.
  • Alternatively, use Device Manager to search for driver updates for specific hardware.

Run System File Checker and DISM

• Corrupted system files can cause BSODs. Run these commands to repair them:
  1. Open Command Prompt as Administrator.
  2. Type sfc /scannow and press Enter.
  3. After completion, run DISM /Online /Cleanup-Image /RestoreHealth.

Adjust Hyper-V Settings

• Sometimes, BSODs can result from specific Hyper-V configurations. Try these steps:
  • Disable Enhanced Session Mode in the Hyper-V Manager settings.
  • Allocate sufficient memory to the virtual machine and ensure that the host system has at least 4 GB of free RAM.
  • Ensure the virtual processor count is appropriate (1 or 2 is usually safe).

Test in a Clean Boot Environment

• Boot the system into a clean environment to rule out third-party software conflicts:
  1. Press Win + R, type msconfig, and press Enter.
  2. In the System Configuration window, go to the Services tab, check Hide all Microsoft services, and click Disable all.
  3. Restart the system and try enabling Hyper-V again.

If these steps do not resolve the issue, the problem might be related to a specific hardware or firmware incompatibility with Hyper-V. In that case, reaching out to HP Support would be a good next step.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[OmiPlayGame]

About these steps:

• "Have you checked the specific BSOD error code or message? Common ones like IRQL_NOT_LESS_OR_EQUAL or SYSTEM_SERVICE_EXCEPTION can help pinpoint the issue."
• "Are you running any third-party virtualization software, such as VMware or VirtualBox, alongside Hyper-V? Conflicts between these can cause problems."
• "Did you make any changes to system configurations, such as enabling Secure Boot or modifying RAM allocation for virtualization?"

1. Stop code: "KMODE EXCEPTION NOT HANDLED" What failed: SandBox64.sys
2. Yes, VMware was installed on the system. But I tried uninstalling this software, the result was the same
3. No. Bios settings are reset to default. Also tried it with a clean windows 11 system

About the steps I was taking:

Uninstalled conflicting virtualization programs. I was the only VMware
All drivers and bios are updated to the latest version
Ran two sfc /scannow commands after DISM /Online /Cleanup-Image /RestoreHealth. There were no errors
Disabled all services except Microsoft

What else did I notice?

If I enable all hyper-v options except "GUI Management Tools" and then reboot the system, there is no problem. When i enable "Windows sandbox" i get a bsod with "SandBox64.sys" and the code "KMODE EXCEPTION NOT HANDLED"

No matter what options I try, the result is that all options cannot be enabled

[Nal_NR]

Hi @OmiPlayGame ,

We apologize for the inconvenience. The issue seems to persist even after attempting the troubleshooting steps mentioned above.

This might require one-on-one interaction via remote assistance to fix the issue over the phone. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[OmiPlayGame]

Thanks for your attention and help. 

Could you do a test for me? Test on this laptop model, enable hyper-v and windows sanboxs if possible?

[OmiPlayGame]

VirutualBox and Vmware i removed. Reset all bios settings, rebooted, and only after everything I enable hyper-v. After reboot, I got bsod. I've had this problem since the beginning of buying this laptop, so I'm wondering if this is the case for everyone?