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Victus by HP 15.6 inch Gaming Laptop 15-fb1000 (7Y8M8AV)
Microsoft Windows 11

I bought a Victus 15 and have had issues since the 2nd day. It started with an unknown issue which led to a factory reset then I realized that the laptop had very little battery life of 1 hour when it was promised at least 3-4 hours.  I ignored these issues but recently the laptop started randomly shutting down during use. This was outrageous as it deleted all my progress, meaning I had to repeat it. I called hp and the person took control of my laptop to fix the issue and said that it should not happen, and he would call me in a day to check but he never called and when calling them again they said that I couldn't get in to contact with the same person.

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Hi @Daksh23,

 

Thank you for posting back. 

 

To get the answer to this question, we have limited support boundaries in the support community as of now.
I would request you reach out to our phone support for further assistance. 

 

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Please check your inbox on the forums page for the private message.

 

Please mark this post as Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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