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‎12-04-2018 01:52 PM - edited ‎12-04-2018 02:21 PM

HP Recommended
Product: OMEN by HP - 15-dc0507na

Last night I fell asleep watching a show in bed & accidently pushed my laptop off bed, now I believe the right speaker to be having issues when the volume is at max I hear a weird sound when someone screams. I still currently have warranty but I don't want to wait 10 days just for it to be fixed so I was wondering if there are any other options.

 

 

1 REPLY 1

‎12-04-2018 03:51 PM

HP Recommended

You can open the laptop by removing the bottom cover and check the speakers for any wrong condition? opening the laptop wont void the warranty.. Other than that odds are something went wrong and you are going to have to sent it over? but AFAIK dropping damage is not covered under the standard warranty unless you have HP Care Plan. 

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