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10-24-2021 07:15 AM
Product: OMEN by HP 17
Operating System: Microsoft Windows 10 (64-bit)
Hello, for some time I have a problem with my laptop, when I install the latest drivers for the Gtx 1660ti graphics card, then the screen dimming option stops working, and because I do not have the latest game drivers on the laptop, my system hangs and I have a very high RAM consumption
The BIOS has been updated but I can not update the chipset, I checked literally all the drivers that are available and nothing helped, even a complete system reset and the installation from scratch did not help only on the old driver from 2019 everything works but unfortunately it has such effects as the fact that I cannot run certain games and sometimes the system freeze adding that before the reinstallation the system was in night mode but now it does not work
4 REPLIES 4
10-27-2021 09:25 AM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help, I understand that your HP notebook is not working correctly also unable to update the chipset drivers.
Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating)
To check for updates now, select the Start button, and then go to Settings > Update & security > Windows Update, and select Check for updates.
Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.
- To open HP Support Assistant, double-click the HP Support Assistant icon .
- Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
- Click Check for updates and messages to scan for new updates.
- Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
- Click the update name for a description, version number, and file size.
- Select the box next to any updates you want to install, and then click Download and install.
If you still need additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team if you would like to continue troubleshooting.
I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Have a nice day ahead.
I am an HP Employee
10-28-2021 08:41 AM
HP Support Assistant displays a message that all drivers are up-to-date, by installing drivers even using hp HP Support Assistant I installed drivers but the error still appears, I still do not have the option to change the screen brightness, I also checked system updates
10-28-2021 03:39 PM - edited 10-28-2021 03:41 PM
Thank you for posting back.
I appreciate your effort!
The last thing I can suggest trying to restore a computer back to the factory default, which will isolate whether it’s a software or hardware issue.
The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system.
- Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10)
- Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)
If the issue persists, I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
I am an HP Employee
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