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- I have multiple drivers that arent updated

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07-13-2024 06:51 AM
I have multiple drivers that aren't updated and that has caused my computer to have problems like not being able to install the newest windows version (note: I had windows 11 before the driver pnp watch dog error I've been having) here are the hardware ids for the driver I need for windows 8.1 - (PCI\VEN_1022&DEV_15E2&REV_01) - (PCI\VEN_10EC&DEV_C822&SUBSYS_85F7103C&REV_00) - (PCI\VEN_1022&DEV_15E4&SUBSYS_876E103C&REV_00) - (PCI\VEN_1022&DEV_1631&SUBSYS_876E103C&REV_00) - (PCI\VEN_10EC&DEV_522A&SUBSYS_876E103C&REV_01) - (ACPI\VEN_HPIC&DEV_0003) - (ACPI\VEN_USB&DEV_C000) - (USB\VID_06CB&PID_00E7&REV_0000) thank you in advance.
07-13-2024 06:56 AM
The notebook is only supported for W10 and W11.
There are no W8.1 drivers for those devices.
Install W10 and you can use the drivers from your notebook's support page.
HP ENVY x360 Laptop - 13z-ay000 CTO Software and Driver Downloads | HP® Support
07-17-2024 02:54 PM - edited 07-17-2024 03:02 PM
Then install W10, and you may be able to find drivers.
W10 will install and activate with the W11 product key encrypted in your notebook's BIOS.
07-17-2024 03:37 PM - edited 07-17-2024 03:37 PM
See if your notebook's product number is supported by the HP cloud recovery tool.
Cloud Recovery (d34z73bbtpzgej.cloudfront.net)
If the notebook was purchased in the United States, the product number will end with an #ABA.
Here is an info link for how to use the utility. You will need a 32 GB USB flash drive for this.
Recover Your Computer Using the HP Cloud Recovery Tool | HP Computers | HP Support (youtube.com)