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HP Recommended
HP ENVY x360 Laptop - 13z-ay000 CTO
Microsoft Windows 8.1 (64-bit)

I have multiple drivers that aren't updated and that has caused my computer to have problems like not being able to install the newest windows version (note: I had windows 11 before the driver pnp watch dog error I've been having) here are the hardware ids for the driver I need for windows 8.1 - (PCI\VEN_1022&DEV_15E2&REV_01) - (PCI\VEN_10EC&DEV_C822&SUBSYS_85F7103C&REV_00) - (PCI\VEN_1022&DEV_15E4&SUBSYS_876E103C&REV_00) - (PCI\VEN_1022&DEV_1631&SUBSYS_876E103C&REV_00) - (PCI\VEN_10EC&DEV_522A&SUBSYS_876E103C&REV_01) - (ACPI\VEN_HPIC&DEV_0003) - (ACPI\VEN_USB&DEV_C000) - (USB\VID_06CB&PID_00E7&REV_0000) thank you in advance.







6 REPLIES 6
HP Recommended

The notebook is only supported for W10 and W11.

 

There are no W8.1 drivers for those devices.

 

Install W10 and you can use the drivers from your notebook's support page.

 

HP ENVY x360 Laptop - 13z-ay000 CTO Software and Driver Downloads | HP® Support

HP Recommended

I can’t revert back to windows 11 because the drivers aren’t updated and I can’t download the drivers because I’m on windows 8.1 so I’m stuck 

HP Recommended

Then install W10, and you may be able to find drivers.

 

W10 will install and activate with the W11 product key encrypted in your notebook's BIOS.

 

Download Windows 10 (microsoft.com)

HP Recommended

I can’t install windows 10 because when I try to it gives me the driver pnp watchdog 

HP Recommended

See if your notebook's product number is supported by the HP cloud recovery tool.

 

Cloud Recovery (d34z73bbtpzgej.cloudfront.net)

 

If the notebook was purchased in the United States, the product number will end with an #ABA.

 

Here is an info link for how to use the utility.  You will need a 32 GB USB flash drive for this.

 

Recover Your Computer Using the HP Cloud Recovery Tool | HP Computers | HP Support (youtube.com)

HP Recommended

I tried that and it still gave me the driver pnp watchdog 

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