• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here's how to use the Instant Pair with the Cloud III S and Pulsefire Haste Pro or Pulsefire Saga Pro, Click here to check it out!
Locked

‎02-04-2021 12:22 PM

HP Recommended

Ediadus123_0-1612466555649.png

 

Was this reply helpful? Yes No

‎02-04-2021 12:24 PM

HP Recommended
 
 
I don't know why but my screenshots don't work for me, maybe you will see it
Was this reply helpful? Yes No

‎02-04-2021 03:02 PM

HP Recommended

OK good job, but wrong tab. I need the Processes tab selected instead.

Like this...

Inkedprocesses tab_LI.jpg

Was this reply helpful? Yes No

‎02-04-2021 03:03 PM

HP Recommended

Search for the Windows Snipping tool, its much better for more exact screen shots as you choose to only grab windows rather than the whole screen.

Was this reply helpful? Yes No

‎02-05-2021 11:24 AM

HP Recommended

Ediadus123_0-1612549433013.png

 

Was this reply helpful? Yes No

‎02-05-2021 11:28 AM

HP Recommended

And when i play game

Ediadus123_0-1612549701186.png

 

Was this reply helpful? Yes No

‎02-05-2021 02:30 PM

HP Recommended

Your Processes look normal. Fortnite is taxing that little i5 a fair amount.

 

What graphics driver is installed?  Don't just say the latest one, I need to know the number.

Run the NVIDIA Control Panel to find it. On the panel, click on Help > System Information. The driver version is listed on the top in Details.

 

Was this reply helpful? Yes No

‎02-05-2021 04:46 PM

HP Recommended
 
Driver type DCH Driver version 461.40
Was this reply helpful? Yes No

‎02-05-2021 05:22 PM

HP Recommended

Reading up on the NVIDIA forum, that driver seems to be cause the same issue with several other users.

You could try one of two things.

  1. They have a beta fix that may or may not work to rectify 461.40... https://nvidia.custhelp.com/app/answers/detail/a_id/5158
  2. Or uninstall the current and install a version that's several versions back. I would go back at least 3 or more versions. Maybe this one... https://www.nvidia.com/download/driverResults.aspx/167106/en-us  But if you roll back, do a clean install with Guru3D DDU. Scroll to the bottom of its website to get to the downloads... https://www.guru3d.com/files-details/display-driver-uninstaller-download.html

Thats about the best I can offer.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.