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‎08-16-2026 08:29 PM

HP Recommended
Operating System: Microsoft Windows 11

OMEN by HP Laptop 17-ck2001nr (837W7UA)

Serial: 5CD319DT1H

Product: 837W7UA

Windows 11 Version: 25H2 (64-bit) (OS Build 26200.9168) The laptop keeps going black screen and i have to restart it each time, the error is Log Name Event Type Category Generated On User Source Description
Application Error None 2026-08-16 18:24:40 LOCAL SERVICE IPF 17: ESIF(1.0.11405.42038) TYPE: ERROR MODULE: IPF TIME 840493 ms The Intel(R) Dynamic Tuning Technology (DTT) driver cannot load because the installed version of Intel(R) Innovation Platform Framework (IPF) that it depends on is too old. IPF version installed is 1.0.11405. The minimum IPF version required is 1.0.11904.

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1 REPLY 1

‎08-17-2026 07:35 AM

HP Recommended

See if these driver versions work for you:

 

Intel Innovation Platform Framework

 

2.3.20200.4422

 

sp167236.exe (3.5 MB)

 

Intel Dynamic Tuning Driver

 

9.0.11911.64898

 

sp167242.exe (5.2 MB)

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