I need to check my warranty status and the site doed not recognize my serial number

[Elisa96]

I am trying to check the status of a recently bought laptop and the site does not recognize de serial number. It says it is not correct and I need the information because the laptop shut down and soes not power up again. I bought it last month in the USA during a trip and non I went back to my country and need to know if it covers this and if I'll be a le to solve the problem in El Salvador or need to send the computer back. 

[banhien]

@Elisa96 

Please use HP Support Assistant (HPSA) from your computer as shown:

         

Regards.

[Elisa96]

My computer does not turn on so I cannot do this

[Lil_Boy_Blue]

Hi

https://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

https://support.hp.com/gb-en/product/hp-pavilion-15-cs0000-laptop-pc/20284004/model/21447475

You can try the serial number at the link above.

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This will not work for everyone, but you may be lucky?


HP Notebooks and Mobile Workstations -
No Power, No Boot, No Display When Power Button Is Pressed



NOTE: Be sure the battery is installed in the computer and it has sufficient power before continuing. Due to the design of the Embedded Controller/Keyboard Controller, the power supply must be disconnected and the computer must be powered with battery power to reset the Embedded Controller/Keyboard Controller.

Unplug the AC power from the computer.
Press and hold the power button for more than 12 seconds.
Release the power button (after at least 12 seconds).
The computer will power on and should boot normally after releasing the power button.
Re-connect the AC power to the computer.

NOTE: In case the battery is not charging after performing the steps to reset the Embedded Controller, unplug and re-plug in the AC power again.

If in doubt please ask.