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11-07-2021 10:03 AM
Product: HP Pavilion Gaming 15
Operating System: Microsoft Windows 11
I ordered a new HP Pavilion Gaming 15, but chose the wrong keyboard. Now I noticed it. How can I change that into my order. My shipment date is 22nd December, 2021 and I ordered last night.
I chose "Full-size, island-style, shadow black keyboard with numeric keypad" instead of "Full-size island-style backlit keyboard (Shadow black and ghost white)". Now I notice that my keyboard does not have backlight.
1 REPLY 1
11-07-2021 01:00 PM
Welcome to the HP Community.
"Bummer" - backlit keyboard is not something you want to do without.
That said, do know that at this writing, the "time-out" on this model for the backlit keyboard is limited (30 seconds on without any input) - you cannot switch the back light to "always on". No problem if you just keep typing or are willing to click a key to re-light the keyboard... You might end up having to get an external keyboard anyway... So, it's bad, but it's not as bad as ordering a business class computer that does have the option for always-on and then not getting the backlit keyboard. Meh, ignore me. I am picking at straws...
What to do?
You might be able to change the order.
Unfortunately, you cannot do that here.
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