I ordered a laptop with wrong keyborad

[salekin93]

I ordered a new HP Pavilion Gaming 15, but chose the wrong keyboard. Now I noticed it. How can I change that into my order. My shipment date is 22nd December, 2021 and I ordered last night.

I chose "Full-size, island-style, shadow black keyboard with numeric keypad" instead of "Full-size island-style backlit keyboard (Shadow black and ghost white)". Now I notice that my keyboard does not have backlight.

[Dragon-Fur]

@salekin93 

Welcome to the HP Community.

"Bummer" - backlit keyboard is not something you want to do without.

That said, do know that at this writing, the "time-out" on this model for the backlit keyboard is limited (30 seconds on without any input) - you cannot switch the back light to "always on". No problem if you just keep typing or are willing to click a key to re-light the keyboard... You might end up having to get an external keyboard anyway...  So, it's bad, but it's not as bad as ordering a business class computer that does have the option for always-on and then not getting the backlit keyboard.  Meh, ignore me.  I am picking at straws...

What to do?

You might be able to change the order.

Unfortunately, you cannot do that here.

Our Community is not associated with the HP Store or any HP service department.

Hint:  Sooner is better than later...

Do not delay - as soon as you can do so, contact the Customer Service department.

HP Online Store – USA

 Store/HP.com USA Sales

 Not your HP store?  Scroll to the bottom of the website and click the Flag to change regions.

Customer Service - Examples

• HP Store Customer Service - USA

 For example:  Self-Help Service, Account, Security and Privacy, Tracking, Change Order, Returns and Cancellations, FAQ, Shopping, Shipping and delivery, Rebates / Coupons, Product Support, Parts and services

OR

• HP Store - UK - Customer Service - Contact the Store

Under “I’m looking to buy…” > Select Home Products

Under  “I would like to…” > Select Contact a product specialist before I buy

Good Luck...

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