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- I think battery problem

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06-22-2020 10:29 AM
I replace the battery of my laptop due to problem in original battery, My laptop is not able to start without charger plugged in for some time after i replaced the battery, if i starts laptop without charger the power LED starts and immediately goes off and cant able to start but after plugged in it will starts but if power will cut off the laptop is shutdown but if i charged the laptop fully then it will be good in working
laptop is working properly when fully charged but after one day the laptop required startup with plugged in.
so help me to solve this problem.
the system fast test shows
battery Check : Primary - OK (0)
Primary : Logic State - OK(0), Charger State - Not Available
06-27-2020 02:43 PM
Welcome to the HP Support Community.
Let's do a BIOS update: https://support.hp.com/in-en/document/c00042629
If the issue persists let's do a battery test using HP Support Assistant (second option): https://support.hp.com/in-en/document/c04700771
Let us know what happens.
If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!
Thanks!
Have a great day!
I am an HP Employee