cancel
Showing results for 
Search instead for 
Did you mean: 
Manish_Gode
New member
1 0 0 0
Message 1 of 2
169
Flag Post

I think battery problem

HP Recommended
15bc406tx
Microsoft Windows 10 (64-bit)

I replace the battery of my laptop due to problem in original battery, My laptop is not able to start without charger plugged in for some time after i replaced the battery, if i starts laptop without charger the power LED starts and immediately goes off and cant able to start but after plugged in it will starts but if power will cut off the laptop is shutdown but if i charged the laptop fully then it will be good in working 

laptop is working properly when fully charged but after one day the laptop required startup with plugged in. 

so help me to solve this problem. 

the system fast test shows 

 

battery Check : Primary - OK (0)

Primary : Logic State - OK(0), Charger State - Not Available 

 

 

1 REPLY 1
Betty0610
HP Support Agent
HP Support Agent
16,250 16,232 875 710
Message 2 of 2
Flag Post
HP Recommended

@Manish_Gode

 

Welcome to the HP Support Community.

 

Let's do a BIOS update: https://support.hp.com/in-en/document/c00042629

 

If the issue persists let's do a battery test using HP Support Assistant (second option): https://support.hp.com/in-en/document/c04700771

 

Let us know what happens.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 


I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation