I2C HID DEVICE having problem

[SCD321G17L]

im having problem related to touchpad and BOIS update failed

[Kuroi_Kenshi]

Hi @SCD321G17L,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Touchpad Settings:

• Press Windows + I to open Settings.
• Navigate to Devices > Touchpad.
• Ensure the touchpad is enabled and adjust sensitivity settings.

Update Touchpad Driver:

• Open Device Manager by right-clicking the Start button and selecting Device Manager.
• Expand Mice and other pointing devices.
• Right-click on your touchpad device (e.g., Synaptics, ELAN), and select Update driver.
• Choose Search automatically for updated driver software.

Reinstall Touchpad Driver:

• Again, in Device Manager, right-click your touchpad device and select Uninstall device. Ensure to check the box that says Delete the driver software for this device if prompted.
• Restart your laptop. Windows should automatically reinstall the touchpad driver.
• If the touchpad driver isn’t reinstalled, download and install it from the HP Drivers and Software.

Check for Windows Updates:

• Go to Settings > Update & Security > Windows Update.
• Check for updates and install any available updates.

Enable Touchpad in BIOS:

• Power off your laptop.
• Power it on and immediately press Esc repeatedly to open the Startup Menu.
• Press F10 to enter the BIOS Setup.
• Navigate to Advanced > Device Options.
• Ensure Internal Pointing Device is set to Enabled.
• Save changes and exit.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,