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Xtinct
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Incompatible Power Source Detected

HP Recommended
OMEN by HP Laptop 15-dc0xxx
Microsoft Windows 10 (64-bit)

I have a problem that has been occurring recently on my OMEN by HP Laptop 15-dc0xxx which is getting error messages from my HP System Event Utility that says "Incompatible power source detected" whenever I am playing video games. Therefore, my laptop doesn't charge at all and I can't play my video games consistently. I've had this laptop for about a year and a half now and I've only gotten this error 2 or 3 weeks ago while playing a game. I've tested everything using the HP PC Hardware Diagnostics UEFI and it passed the battery and AC adapter tests. Also, whenever I test it with the HP Support Assistant software, it doesn't detect my AC adapter and it only shows a "Discharging" state even though my AC adapter is plugged-in to my laptop. The only solution that I can do with this problem is to remove and attach the power cord from my AC adapter every time this happens so that it will charge again but sometimes this solution doesn't work. Is there a way that I can solve/fix this? I hope you can help me with this problem.This is the error message that I keep getting whenever I play video gamesThis is the error message that I keep getting whenever I play video games

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banhien
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@Xtinct 

 

What is its part number ?

 

Before we can help, we need to know what EXACTLY is your OMEN by HP Laptop 15-dc0xxx ? Please use the following instructions to find out the model/product of your machine:


    https://support.hp.com/us-en/document/c03754824

         or

    https://support.hp.com/us-en/document/c00033108


Please do NOT post its Serial number (s/n).


Regards.

BH
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Xtinct
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The Product number is 3UK57UA#ABA

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