• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

‎10-15-2026 03:13 PM

HP Recommended
Product: Hp omen

It's shows "Incompatible power source detected."

It's not charging when it's on 

1000205035.jpg

 

Tags (1)
Category:
Reply
3 REPLIES 3

‎10-17-2026 08:16 AM

HP Recommended

Hi @Kevincuz,
 

Welcome to the HP Support Community.
 

Thank you for sharing the image. The notification confirms that the notebook is detecting an incompatible power source, and the battery is not charging while the notebook is turned on.
 

To help us check this further, please provide the following details:

  • What is the complete model or product number of the HP OMEN? Press Fn + Esc to open HP System Information. Please do not share the serial number publicly.
  • Are you using the original HP AC adapter supplied with the notebook?
  • What wattage is printed on the adapter label, such as 150 W, 200 W, 230 W, or 280 W?
  • When did the issue first start?
  • Did it begin after a Windows update, BIOS update, hardware change, or charger replacement?
  • Does the battery charge when the notebook is completely turned off or in sleep mode?
  • Is the charging light near the power connector solid, blinking, or off?
  • Does the adapter connector fit securely, or does charging change when the cable or connector is moved?
  • If available, have you tested another compatible genuine HP adapter with the same wattage or higher?
  • Does the notebook lose performance, shut down, or discharge the battery while connected during gaming?

Also, please share a clear picture of the AC adapter label showing the HP part number, output voltage, current, and wattage. Cover any serial number or personal information before posting the image.
 

Once we have the complete model and adapter details, we can provide the correct model-specific troubleshooting steps.

 

Take care and have an amazing day!

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Reply
Was this reply helpful? Yes No

‎10-18-2026 05:24 AM

HP Recommended

how do i send the product number privately

 

Reply
Was this reply helpful? Yes No

‎10-20-2026 07:03 AM

HP Recommended

Hi @Kevincuz,

Thank you for getting back to me. You can safely share the complete printer model name and product number in your public reply. Please do not share your serial number or other sensitive information publicly.
 

Once you share the model name and product number here, I’ll review the details and try to find all the available help for you.

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->