Intel AC 9560 code 10 when charging and playing games

[AliDrake]

I have an HP omen 17 that has Intel AC 9560 160Mhz, it was working fine until recently, when I plug in the charger and play online games for a few minutes. The driver completely stops and says error code 10 on the properties. I have tried to update, install driver, enable and re-enable and many other "solutions" I could find on the internet but still nothing. I would highly appreciate someone helping me with this. Thanks!

[Nal_NR]

Hi @AliDrake,

Welcome to the HP Support Community.

I understand that you are facing an issue with charging and playing games. I'd like to help!

Let us work together to sort this out.

Here's the steps you can try.
-Press Windows key + X
-Go to Settings
-Click Update and Security
-Click Troubleshooter then Additional troubleshooter.
-Look for Internet Connection and run the troubleshooter.

Once done proceed with these steps.
-Press Windows key + X
-Go to Device Manager
-Expand the Network Adapters
-Look for Wireless driver that was installed
-Right click and Update
-Look for "Browse my computer for driver
-Let me pick drivers available drivers
-Choose an old driver and use it.

Reset Network Settings
Open Settings.
Click on Network & Internet.
Click on Status.
Under the "Change your network settings" section, click the Network reset option.
Click the Reset now button.
Click the Yes button.


-Click Start, type CMD and run as administrator
-Copy and paste each of the command below and hit enter.

netsh int ip reset

netsh advfirewall reset

netsh winsock reset

ipconfig / flushdns

ipconfig / release

ipconfig / renew

Once you entered those commands restart your computer and try to connect to the wifi.

If issue persists, proceed with these steps.

-Press Windows key + X
-Go to Device Manager
-Expand the Network Adapters
-Look for Wireless driver that was installed
-Right click and Uninstall.

Once uninstalled, go to this link below and download the driver.

Before installing the driver, make sure you select the exact product/Serial number. Click here to install. 

Once downloaded and installed, restart your computer and observe the connection.

I hope the information above helps. Please let me know how it goes.
Have a wonderful day ahead and stay safe.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @AliDrake,

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us.