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HP Recommended
3CR537065M (hp desktop slim line 401-010)
Microsoft Windows 10 (64-bit)

The issue is that the web cam has started to flicker, blank out or show a solid color, generally green on a web cam window. I use Zoom often.  It seems the greater number of Zoom participants the quicker the flicker comes on.  Checking Device Manager I notice that a yellow warning triangle appears next to the Intel MEI driver.  I have tried unsuccessfully to update and or to re-install this driver.  I really do need some advice on my next steps in fixing this error. The error code associated with this driver is code 10, which does not seem to offer much advise.  I have also tried to update the system file "TeeDriver8x64.sys" again with no apparent success.  After each attempt I did re-start windows.  Any thoughts?  Thanks

1 REPLY 1
HP Recommended

@TP1945

 

Welcome to the HP support community.

 

I understand that you are getting driver issues webcam issue, I am glad to assist you.

 

Update the Bios, chipset, and drivers using HP Support Assistant.

Download and run the HP Support Assistant from this Link: Click here

 

  • HPSA will automatically search for all the latest drivers for your Notebook
  • Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  • Click Updates in the My notebook pane
  • Click Check for updates and messages to scan for new updates.
  •  Updates list in HP Support Center
  • Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  • Click the update name for a description, version number, and file size.
  • Select the box next to any updates you want to install, and then click Download and install.

Also, ensure Windows is up to date.

  • Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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