Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz Overheating/Gaming hub undervolting issue

[MrWhisper]

I've had that issue for a while, but addressed it only now, because I thought overheating was caused by lack of cleaning and service. But now as I've had cleaned cooling system and changed thermal paste, the core is still acting weird.

I'll attach some pics from gaming hub.

Temp record while I was writing this post (no other app open, Gaming hub performance mode.

I just want to know if it is okay to have from 60 to 90 degree Celsius while doing casual browsing.

That's where I found other issue related with undervolting.

For some reason, when you try to run a test in undervolting page in Gaming hub, it just freezes hub and doesn't do a thing.

I tried updating in Microsoft store (windows/hp-assistant showed none update available), but nothing have changed.

Is this a common issue? Is this normal?

I would like to know if there is any info to solve the situation I've described above.

Gaming hub version: 1101.2305.3.0

[A_Gayathri]

Hi @MrWhisper,

Welcome to the HP Support Community

I understand you are facing a display flickering issue with your OMEN Laptop - 15-Dh1003urOverheating/Gaming hub undervolting issue . Not to worry I will help you to get a resolution to resolve the issue.

underlyin

To assist better:

• Was there any recent update on the PC?
• Are all the drivers on HP Support Assistant up to date?
• If not please follow the document to update the drivers: HP PCs - How to Download, Install, and Use HP Support Assistant (Windows)

While you respond to that please try the below steps:

Update the BIOS & Video card drivers:

• Here's the link to download and install the above updates: Click here

If the issue persists, then please follow the steps mentioned in this document: Reduce heat inside the laptop to prevent overheating in Windows

Click here to follow  Using HP Cool Control to reduce heat

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[MrWhisper]

Hello again. I am sorry for taking so long to reply.

I have checked HP Support Assistant, Windows Updater, and the Microsoft Store.

All available updates are installed, and everything is fresh. The temperature problem started a few months after I bought a laptop (in 2020), but I hadn't addressed it enough back then. Now that I have replaced the thermal paste and both problems are ongoing, I have started worrying.

[A_Gayathri]

Hi @MrWhisper,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!