Internal speaker not working

[bizz3]

My internal speaker is not working and I suspect it is because i can no longer find the Realtek audio drivers in my device manager, i have tried installing the driver several times but it still does not appear in my device manager, please help

[Raj_05]

Hi @bizz3,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you’re having a tough time with your internal speakers and audio drivers on your OMEN By HP 16.1 Inch Gaming Laptop. Here’s a step-by-step approach to troubleshoot the issue.

Check Audio Settings:

• Right-click on the speaker icon in the taskbar and select Open Sound settings.
• Under Output, make sure the correct output device is selected (e.g., "Speakers" or "Headphones").
• Click on Device properties and ensure that the volume is turned up and not muted.

Update Audio Drivers:

• Go to Device Manager (you can search for it in the Start menu).
• Under Sound, video and game controllers, if you see a generic audio device but not Realtek, try updating it:
  • Right-click on the device and select Update driver.
  • Choose Search automatically for updated driver software.
• If it finds a new driver, install it and restart your laptop.

Reinstall Realtek Audio Drivers:

• Download the latest Realtek audio driver from the HP Support website or Realtek's official site.
• Install the driver and restart your laptop.
• After installation, check if the Realtek driver appears in Device Manager under Sound, video and game controllers.

Check Windows Updates:

• Go to Settings > Update & Security > Windows Update.
• Check for updates and install any available updates.

Run the Windows Troubleshooter:

• Go to Settings > Update & Security > Troubleshoot.
• Select Playing Audio and run the troubleshooter to detect and fix issues.

Check BIOS Settings:

• Sometimes audio issues can be due to BIOS settings. Restart your laptop and enter the BIOS/UEFI settings (usually by pressing F2, F10, or DEL during startup).
• Check if audio settings are enabled. Save any changes and exit.

Check for Conflicting Software:

• Ensure there are no third-party audio management programs that could be conflicting with the Realtek drivers.

Perform a System Restore:

• If the issue started recently, you might want to try restoring your system to a point before the problem began.
• Go to Control Panel > Recovery > Open System Restore and follow the prompts.

If these steps don’t resolve the issue, there might be a hardware problem with the internal speakers.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support