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12-26-2022 12:44 AM
So I received this laptop about 2 years ago and it has run fine until about a month ago. It first started with not being able to run the multiple internet applications at a time (i.e. discord and an internet browser tab). Then I wasn't able to run even a single internet application. It is bad enough now that I can't even open up the browser without being met with a white loading screen.
I've tried a slew of tips I found online, most of which I can't even do because the internet is not working. So I can't check for updates (it just checks for updates forever), I can't trouble shoot the windows updates (trouble shooter did work for adapter and internet connection and found no issue), and yet the rest of the computer seems to run fine. I even tried a factory reset, opening the back to clear dust and fur out, and nothing has worked. The internet is still unusable. I'm stressed and sad and just really need some help, please.
12-29-2022 04:18 AM
Welcome to the HP Support Community
I understand you are getting an error on your HP Pavilion Gaming Laptop 15-Ec0xxx. Not to worry I will help you to get a resolution to resolve the issue.
Let's perform a hard reset:
- Power off the laptop.
- Disconnected AC adapter from the laptop.
- Press and hold the power button for 15 seconds.
- Reconnect the battery and plug the AC adapter.
- Power ON the laptop and check.
Then please follow the steps mentioned in this document: HP PCs - Troubleshooting Wireless Network and Internet (Windows 10)
If the issue still persists, I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.
Hope this helps! Keep me posted for further assistance.
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