• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎11-13-2019 10:22 AM

HP Recommended
Product: HP Pavilion Power Laptop 15-cb0xx
Operating System: Microsoft Windows 10 (64-bit)

Hi!

I was considering the purchase of a Razer Core X and the AMD graphics card of my choice, and my laptop does have a Thunderbolt plug outlet on the side, but I wanted to clarify with some staff for good measure. Does my type of computer have external graphics compatibility?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-13-2019 01:34 PM

HP Recommended

NO. You are not understanding that USB-C is a form factor design, not a guarantee of the type of technology it outputs. The motherboard has to be wired for Thunderbolt and the Pavilions are not.

 

The lightning bolt you see next to the port is the symbol for HP Sleep and Charge, which means it can charge a cell phone with the laptop powered on or off.

USB c port 1.JPG

If it were Thunderbolt, it would say so.

 

Here is your manual, pages 3 and 5... http://h10032.www1.hp.com/ctg/Manual/c05493193

 

 

View solution in original post

Was this reply helpful? Yes No
5 REPLIES 5

‎11-13-2019 12:12 PM

HP Recommended

Hello @BCMediaPlayer 

 

External eGPU boxes require Thunderbolt.

The Pavilion series you ask about does not have a USB-C Thunderbolt connection. Only USB type USB-C.

Im sorry.

Was this reply helpful? Yes No

‎11-13-2019 12:56 PM

HP Recommended

Actually, that's exactly the kind of plug outlet I have. It's got the thunderbolt symbol next to it and everything.

Was this reply helpful? Yes No

‎11-13-2019 01:34 PM

HP Recommended

NO. You are not understanding that USB-C is a form factor design, not a guarantee of the type of technology it outputs. The motherboard has to be wired for Thunderbolt and the Pavilions are not.

 

The lightning bolt you see next to the port is the symbol for HP Sleep and Charge, which means it can charge a cell phone with the laptop powered on or off.

USB c port 1.JPG

If it were Thunderbolt, it would say so.

 

Here is your manual, pages 3 and 5... http://h10032.www1.hp.com/ctg/Manual/c05493193

 

 

Was this reply helpful? Yes No

‎11-13-2019 01:40 PM

HP Recommended

Oh...

Shoot.

Ah, well.

Was this reply helpful? Yes No

‎11-13-2019 01:43 PM - edited ‎11-13-2019 01:59 PM

HP Recommended

Well, no harm in asking. Glad you didn't spend money on something that wouldn't work out.

Good luck.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.