• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
Elite Desktop

I'm having trouble upgrading memory from 4 GB (2 x 2 GB) DDR 3 to Crucial DDR3 16 GB (2 x 8 GB).  After putting the sticks into slots 2 and 4 and powering on it goes into a BSOD loop.  The first error is "Event tracing fatal error", then it restarts and gets an “IRQL NOT LESS OR EQUAL” error, which repeats forever.  What's the problem?  It's my understanding that all DDR 3 memory are largely interchangeable.

 

Here are my PC specs:

 

Motherboard: Hewlett-Packard 304Ah

Chipset: Intel Q57 (IbexPreak DO)

BIOS Version: 786H1 v01.05

2 REPLIES 2
HP Recommended

I think you have a Compaq 8100 Elite SFF

If this is not correct please provide the Product ID or Model name for better assistance. Preferably the full product ID including the characters after the # symbol.

 

There are specific requirements for the RAM

BeemerBiker_0-1706053213496.png

Maximum ram is listed as 16GB and I suspect only 2gb and 4gb are allowed.

585157-001
4GB, PC3-10600, DDR3-1333MHz, 240-pins, non-ECC, unbuffered DIMM (Dual In-Line Memory Module)

 Get a refund on the memory and get four of the 585157-001

If the vendors has an HP sticker it will cost more.  If not then be sure the 585157-001 is mentioned and returns are allowed.  This seems OK but I do not see the HP sticker.

 

If you wish to lookup parts for an HP system use your serial number at the below site

https://partsurfer.hp.com/partsurfer/

 


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
HP Recommended

Hi, @Wallacewynne 

 

Your PC only supports a 4 GB memory chip in each slot.

 

If this memory costs less, it should work in the 8100 Elite.

 

Patriot Signature DDR3 RAM 4GB (1X4GB) 1333MHz CL9 UDIMM Desktop Memory Module - PSD34G13332 at Amaz...

 

I used 4 sticks of the above memory in my HP 8000 Elite CMT and my HP 8200 Elite CMT.

 

Works fine.

 

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.