Issue regarding laptop

[Omkoli]

I launched a case 1 month before Case ID: [edit]

In that they told me a part is required to repair my laptop it was going to come at 26 march still it has not yet delivered to the engineer its almost a month.and my laptop has gone off its not starting and its so inconvinient.its been a month my laptop is off n i have to do work by going in cafes ,etc. 

[Sneha_01]

Hi @Omkoli,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds quite frustrating to deal with such a long delay in the repair of your laptop, especially when it's affecting your ability to work comfortably.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 

HP Support