Issue with PCI standard host CPU bridge

[PeachyPet]

Greetings!

I have had my Event Viewer spit out WHEA-Logger Event ID 17 issues several times now and figured out that the issue stems from the PCI standard host CPU bridge. Anything I can attempt to resolve the issue or is RMA the only sensible option?

[Garp_senchau]

@PeachyPet, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Update BIOS & Drivers

Go to HP's support site.

Download and install the latest BIOS and chipset drivers (important for the CPU and PCIe).

Run HP Diagnostics

Turn off your laptop.

Press Esc while turning it on, then press F2 to run HP PC Hardware Diagnostics.

Test the system for hardware issues (like PCIe or CPU).

Disable Power Saving Settings (Test)

Go to Control Panel > Power Options.

Set Minimum and Maximum Processor State to 100% to prevent CPU power changes that might cause errors.

Test with External Hardware

If you’re using an external GPU or PCI device, remove it and see if the error stops.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[PeachyPet]

After testing all those things at least three times each nothing came of it.

Diagnostics don't show anything wrong but the drivers also did not fix the issue, sadly.

The Power Settings were already what you had recommended.

No external hardware was plugged in on the most recent test but the issue arose nonetheless.

[Garp_senchau]

Hey @PeachyPet, 

Here are some more steps to try and resolve the issue, 

Perform a Clean Boot

A clean boot can help rule out any software conflicts or third-party applications that may be contributing to the issue.

Type msconfig in the Start menu and open "System Configuration."

Under the "Services" tab, check "Hide all Microsoft services" and then disable the rest.

Under the "Startup" tab, click "Open Task Manager" and disable all non-essential startup items.

Restart the laptop.

Reset the CMOS/BIOS

Turn off the laptop and unplug it.

Open the back panel to locate the CMOS battery (usually a coin-cell battery).

Remove the CMOS battery for 5-10 minutes to reset the BIOS settings.

Reinsert the battery, power on the laptop, and enter BIOS (press F10 during boot).

Load default BIOS settings (look for an option like “Load Optimized Defaults”).

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,