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‎05-23-2025 02:01 PM

HP Recommended

Dear HP Support,

 

I am reaching out regarding an ongoing issue with my HP system, which is equipped with an Intel Core i7-14650HX processor and BIOS version Insyde F.15 (Motherboard model 8C99, version 10.35),

Windows 11 version 24H2

Geforce version: 576.52 (Mon May 19, 2025)

 

 

When attempting to play Commandos: Origins (an Unreal Engine 5 game), the game fails to launch or crashes shortly after startup. This issue is not isolated; it appears to be related to known instabilities with Unreal Engine games on systems using Intel’s 13th and 14th generation processors.

 

Intel has publicly acknowledged this issue, stating:

 

“Intel has reproduced the issue under certain workloads and is actively working with partners to implement a fix via BIOS updates and microcode changes.”

 

I have already updated my BIOS and all drivers, but the problem persists. I would like to know:

 

  • Is HP planning to release a BIOS or microcode update to address this issue?
  • If so, is there an estimated timeline for availability?
  • Are there any temporary settings or patches HP recommends to mitigate the issue in the meantime?

Thank you in advance for your support. I look forward to your response and any assistance you can offer.

 

Best regards,

Freek Roovers

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