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‎08-12-2020 07:46 AM

HP Recommended
Product: Pavilion dk0011tx gaming

My laptop keep getting Bluescreen, not always but like 2 weeks once. The latest issue is system service exception which occur on 12.8.20. I'm not sure whether its from the update or software but it started from the first time I bought the laptop. The bluescreen also doesn't collect any data and simply getting blank in somecases. Fyi I has change the hdd to ssd nvme

1 REPLY 1

‎08-15-2020 05:45 AM

HP Recommended

@dannish


Welcome to HP Community

 

I have gone through your Post and would like to help

 

I suggest you run a System Test to confirm the Hardware Functionality

 

- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests, then click Extensive Test.
 

If all the Tests pass please perform a Reset and let me know how it goes

 

Link: https://support.hp.com/in-en/document/c04742289

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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