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03-17-2022 11:12 AM
Hello, mates hope everyone is doing great. I bought a gaming laptop HP VICTUS 16d and now using from the past one week It keyboard buttons get overheat I mean overheating even I didn't install a game yet it gets heat on normal use Especially the area around JKL fonts can anyone guide me what this issue is, It is very irritating while typing etc.
Thanks in advance.
03-20-2022 09:40 AM - edited 03-20-2022 09:43 AM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:
- Have you tried any troubleshooting steps?
- Did you make any changes to the settings of your PC prior to the issue?
While you respond to that, let's try these steps:
Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (Refer to the removable and sealed battery)
BIOS default:(do not skip any troubleshooting steps even if you feel steps are repeating)
- Turn off the computer and wait five seconds.
- Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
- On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
- Press F10 to Save and Exit.
- Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
- Follow the prompts to restart your computer.
Hope this helps! Keep me posted for further assistance.
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I am an HP Employee
03-20-2022 09:51 AM
@isanaullahktk -- I bought a gaming laptop HP VICTUS 16d and now using from the past one week
Can you download & install & run the free version of the SPECCY software?
It will show the temperature of your 8-core-16-thread processor. What is it?
It should show the speed of the internal fan. Is it spinning, or not?
Do you feel any hot air being pushed out from the exhaust port by the fan?
Any noise from the fan, if it is spinning at 100%, due to the processor being "hot".
HP offers a 12 month warranty on your computer. So, contact HP Support, to get free assistance.
03-21-2022 10:39 AM - edited 03-22-2022 01:45 AM
@isanaullahktk -- The average temperature of CPU is %35% and GPU is %38%.
A normal body-temperature is 37 degrees Celsius.
So, if you were to touch either component -- which is a bad idea -- you could not tell any difference between your finger and the component.
So, something else is generating a much-higher temperature, and should immediately be investigated.
Note that there usually is a "ribbon-cable" under the centre of the keyboard, that connects to the keyboard, to transmit your key-presses.
In normal circumstances, that ribbon-cable NEVER gets hot. So, please take your computer to a technician, for professional trouble-shooting.
03-21-2022 12:28 PM
Salam alaikum Maybe you are hot not the keyboard 🤣🤣🤣🤣🤣🤣 , just keyboard hot? try to touch the back of laptop and see if it's hot when keyboard is hot ; try to put your hand in front of the fans and feel if the air comings out cold or hot 🔥🥵🔥🥵🔥🥵🔥🥵 . Do these when the keyboard hot and tell me your experience how it's going ☺️. So i can help you 😉 before your laptop get on fire 🔥. Because it can be the battery is hitting up. And if you are plug🔌 charger cable or not 😉.
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