Keyboard ablphabet top line not working sometimes

[RohitSomani]

The top line on keyboard starting with Q sometimes works and sometimes does not work. There was a failure while testing the component in HP support. (edited)

[VikramTheGreat]

Hi @RohitSomani,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

We're sorry to hear you're experiencing keyboard issues on your HP Spectre x360 Convertible Laptop PC 14-ea0000 (1R2Q2AV). Based on your description — where the top row of keys (starting with Q) works intermittently — and especially since the keyboard component test failed in HP Support Assistant or UEFI Diagnostics, this likely indicates a hardware-related issue.

Recommended Steps:

1. BIOS Restore:

1) Shut down the computer, keep the charger plugged in

2) Hold down the Windows and B buttons together while the computer is still turned off. 

3) Turn on the computer and continue to hold the Windows and B buttons until a BIOS Recovery screen appears. 

4) Follow the on-screen instructions and click on OK.

If successful, this will restore BIOS defaults and can resolve firmware-related glitches.

2. External Keyboard Test

Connect a USB or Bluetooth keyboard to your laptop. If that keyboard works fine consistently, the issue is isolated to the laptop's physical keyboard.

3. Check for Updates

• Run HP Support Assistant and install all recommended updates, especially BIOS and firmware.
• Also, run Windows Update and make sure everything is current.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[RohitSomani]

Did the Bios restore but the keys stop working sometimes. At that time, the external keyboard works fine. The updates on the laptop are upto date. So, it seems the issue is with the physical keyboard! What to do next?

[zoey7886]

@RohitSomani, Welcome to the HP Support Community! 

We're here to help you tackle that keyboard issue! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name.  

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Regards,