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‎01-10-2021 11:00 AM

HP Recommended
Product: OMEN Laptop - 17-cb1011nb6530
Operating System: Microsoft Windows 10 (64-bit)

Hi

 

I have a quick question. I bought my OMEN Laptop - 17-cb1011nb6530 in the assumption that it also had a rainbow keyboard lighting. This was also shown on the images of the store from which I bought it, so am really curious now. I'm injured and can't leave the house, so that's why I'm trying to get some information this way.

 

Now the next problem, when I try to change the lighting via the Omen Gaming hub (lighting part) I don't get an image of thhe laptop keyboard to edit it, while in the gaming hub the laptop is visible. That's why I was wondering whether it's even possible? Or is there something wrong with the drivers and do I need to update something or install something extra? Cause I already updated everything via the HP supp assistant, because this seemed the safest way.

 

I really hope you can help me.

 

Thanks in advance.

Liesje

2 REPLIES 2

‎01-10-2021 12:16 PM

HP Recommended

@liesje1 

 

My suggestion : Use Windows Store to update Omen Gaming Hub first

 

Regards.

BH
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‎01-11-2021 10:34 AM

HP Recommended

Hi

 

Thanks for your quick reply. Already tried that.. Didn't work 😞 

Still can't find my keyboard in it to change the RGB.

 

Are there other things I can try to do?

 

Kind regards,

 

Liesje.

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