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Keyboard input delay

HP Recommended
OMEN Laptop 15-en0xxx
Microsoft Windows 10 (64-bit)

My keyboard is having issues with its input.  I ran a hardware diagnostic and the keyboard troubleshooter but they didn't encounter any problems.

My R key sometimes doesn't work, but it seems to only be happening in games. Outside of games, my R key works perfectly, but when in a game (ex: Valorant and Rainbow 6 Siege) it doesn't detect input for any program I am using.  (ex: I can't type R in the search bar if I run the mentioned games in the background) Sometimes it works consistently in-game, sometimes I press R 20 times before it responds.  

Secondly, my W and A key are linked in a strange way. I don't notice this issue at all outside of games, but it impacts me when gaming. If I start pressing A while pressing W, the W key will not detect input for half of a second.  Sometimes it resumes detecting input, other times it stops detecting it at all and I have to press the W key again to make it detect input again. This happens often but not all the time.

Basically, if I strafe left in a game while moving forward, it makes me stop moving forward for a little bit. It's really annoying.

Furthermore, it seems the A key is the only key that affects my W key like this. 

 

I don't know anything that might've caused this except physical damage to the keys. If it's possible physical damage to the keys could cause this, I will try to get it repaired. 

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Scratch that my R key works on and off no matter what is running 

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HP Support Agent
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@kyum1nq, Welcome to the HP Support Community!

 

Welcome to the HP Forums. I would be happy to help you with your  OMEN Laptop 15-En0xxx. I understand that there is some issue with the keyboard, and you have already done some preliminary troubleshooting. 

 

Don't worry though as I have a few steps to determine the issue and find a solution as well,

  • Please connect an external USB keyboard and check if you are still getting the same issue.
  • Check-in Safemode with networking.
  • Re-install Keyboard drivers from the device manager.
  1. In the device manager right click on the keyboard driver, then uninstall and restart the computer.
  •  Update the BIOS 
  • If these steps do not work, perform the system restore.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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